Inga Mbambo

Detail-oriented technology professional with practical experience in AI, workflow automation, systems support, website quality assurance, and technical operations. Experienced in using AI tools to improve productivity, supporting structured business workflows, documenting technical issues, and collaborating across teams. Skilled in project coordination, problem-solving, website auditing, and AI-assisted development.

Passionate about using technology to improve business processes and operational efficiency.

DevOps - Intern at Ecomplete commerce (2026-03 – 2026-06)

• Audited multiple client websites using internal platforms to identify technical issues and maintain website quality.
• Investigated and resolved front-end issues using Replit while following established technical workflows.
• Documented completed fixes, reported defects, and maintained accurate technical records.
• Used ClickUp to manage daily tasks, track project progress, and update completed work.
• Collaborated with technical teams through Slack to report issues, resolve blockers, and coordinate assigned tasks.
• Followed structured project documentation using Google Docs to complete assigned website improvements.
• Supported projects directed by senior leadership, contributing to website quality assurance and operational improvements.
• Used Claude to assist with troubleshooting and improve development efficiency.

Systems Support Learnership at CAPACITI (2025-07 – 2026-02)

• Completed practical training with a strong focus on Artificial Intelligence, workflow automation, and business technology.
• Developed an AI chatbot capable of answering questions related to Artificial Intelligence, Machine Learning, and Large Language Models.
• Built an automated n8n workflow that collected LinkedIn posts and performed AI powered sentiment analysis.
• Created AI solutions capable of classifying text into positive, neutral, and negative sentiment.
• Applied AI tools including ChatGPT and Claude to improve productivity and solve business problems.
• Participated in AI and professional development bootcamps focused on workplace applications.
• Assisted with practical computer assembly and workstation setup activities during technical training.

Systems Development Learnership at CSG group (2024-10 – 2025-07)

• Completed practical training in software development, Python programming, HTML, CSS, and cybersecurity fundamentals.
• Assisted in data entry and used Microsoft Excel to collect people's personal information for recruitment.
• Participated in recruitment processes.

Retail Assistant at Pack N Stack (2023-10 – 2024-01)

• Delivered customer service in a fast-paced retail environment.
• Assisted customers and maintained accurate product information.
• Worked collaboratively with team members to achieve daily operational goals.

Bachelor of Commerce in Business Informatics – UNISA - Parow (Incomplete)

Higher Certificate in Economics and Management Sciences – UNISA - Parow (2024)

Marketing Management N4 in Marketing Management – Boland College - Stellenbosch (2022)

Marketing Management N5 in Marketing Management – Boland College - Stellenbosch (2022)