Ingrid Soso

Experienced professional with over 5 years of experience in sales administration. Knowledge of sales processes, policies, and procedures, demonstrated by a willingness to work overtime, and adapt to a flexible schedule. Highly organized and technically proficient, with hands-on and open-minded problem-solving capabilities.

Proven leadership skills in time, task, and resource management. Exhibits exceptional communication and negotiation skills, both verbally and in writing. Proficient in MS Office and adept at planning and tracking multiple projects and deadlines concurrently.

Committed to continuous skill development through internal opportunities. A team player with leadership qualities, establishing relationships with vendors, sales teams to ensure smooth running of sales operations.

Account Manager | Green Home (Packaging) | Johannesburg, South Africa

Feb 2023 – Current

• Manage end-to-end customer order processing, ensuring accuracy and timely fulfilment.
• Act as the primary point of contact for customers, promptly addressing inquiries and resolving issues to ensure customer satisfaction.
• Provide exceptional customer service by understanding customer’s needs, preferences, and effectively resolving concerns.
• Collaborate with cross-functional teams to optimize and streamline order processing workflows for increased efficiency.
• Create and put into action plans to increase sales and meet the specific needs of important customers.
• Generating reports and regularly review business details with customers, sharing insights on what is happening in the market and showcasing the newest products.
• Efficiently plan and oversee multiple projects simultaneously, utilizing strong organizational skills to ensure each project progresses according to schedule and meets designated deadlines
• Use CRM software to keep track of real-time sales data, making our predictions better and finding ways to improve

Matric (Grade12) – Thuto-Tiro Comprehensive School, 2010

Bachelor of Business Administration – Mancosa, Studying (2024)