Insaf Matthys

Hospitality professional with a City & Guilds International Hospitality Management Diploma and 10 years' experience across a range of hospitality establishments. Passionate about the industry and seeking a role that offers career growth, where I can contribute positively to daily operations and guest experience.

Sales & Marketing Coordinator - Maternity Cover / Food & Beverage Attendant - Mount Nelson Belmond Hotel - Cape Town

(2024-01 - 2026-01)

• Handled incoming sales enquiries from travel agents, corporate clients, group bookings and leisure guests, ensuring timely responses and effective follow-up.
• Coordinated site inspections, including managing the site inspection list, scheduling appointments, and liaising with the relevant sales manager for each market.
• Assisted with planning and coordinating travel arrangements and calendars for sales visits and familiarisation (FAM) trips.
• Worked closely with reservations, events, finance and operations teams to ensure sales activity aligned with availability, operational requirements and guest expectations.
• Provided day-to-day sales and customer support in the absence of sales leadership, responding to enquiries and assisting with client issues as needed.
• Breakfast at the Nellie is typically fast-paced, so by beginning with your main responsibilities—such as your mise and place—you can capture the spirit of teamwork and organization and prepare yourself and your team for a successful shift. One is responsible for providing exceptional customer service during the breakfast shift, due to us being the first point of contact to start a guest day. The small "good morning, Mr or Mrs Paulsen, may I offer you a coffee?" greeting kicks off the experience.
• I also completed some cross-training at restaurant reservation during my brief stay, which enabled me to get a behind-the-scenes look at the events that take place prior to the start of the performance. Through cross-training, I was able to interact with guests over the phone and via email, ensuring a seamless and trouble-free booking experience.

Server - Jupiter Island Club - Florida

(2024-01 - 2023-01)

• Provided table service, breakfast, lunch, dinner and events. Greeted, seated and served members in a section with high volume. Described specials to members and answered as needed to ensure satisfaction with selection including wines, beers and specialty cocktails.

Server - Wianno Club - Boston MA

(2023-01 - 2023-01)

• I had the opportunity to work at all the restaurants at this beautiful establishment and private events at members houses. My role included providing excellent customer service, setting up events, and working it. Working in the bar, and having the opportunity to learn more about wines and cocktails. Seating members and serving members.

Server - Sailfish Point Country Club - Florida

(2023-01 - 2022-01)

• Delivering a service towards members. Upselling specials of the day that Chef has provided. Set up and breakdown events, working various outlets such as halfway house (Golfers 9th hole break), Fine Dining dinners and casual dining areas. I assisted by helping expo, doing stock take, collecting stock and running day end.

Food & Beverage - Gasparilla Inn & Club - Florida

(2020-01 - 2018-01)

At the Inn I had the opportunity to work FOH & BOH. My main duties were assisting Servers by being their back Server. I worked Hostess shifts, and ran Room Service operating shifts. My duties included floor plans for dinner, taking reservations, updating sheets and running Room Service. The Inn provided me extended knowledge, and help me grew as a Food & Beverage worker

Duty Manager - Kurland Hotel - Plettenberg Bay

(2018-01 - 2017-01)

At Kurland Hotel, I had the opportunity to do my practical as a Duty Manager for a couple of months. As time passed, I got invited back as a Duty Manager and had the opportunity to run Front Office and the Restaurant. My duties included check in and check out's.

Checking rooms before arrival, overseeing the restaurant, managing the pass, sending casual wages and monthly wages to Finance Manager and hiring staff. Being in this role grew me as an individual to work under pressure and take full responsibility of any actions.

Food & Beverage Trainee - Fancourt Hotel - George

(2017-01 - 2016-01)

As a Food & Beverage Trainee, I was responsible for welcoming guest, serving guest, doing cash-up's, helping Manager with stock take and working functions. One of my main duties was assisting to run the halfway house by opening the store, ordering food from the kitchen and by giving an estimated amount of golfers that had Tee time on the golf course.

Management Trainee - Hotel Verde - Cape Town

(2016-01 - 2015-01)

As a Management Trainee my main purpose was to make sure I get relocated to different departments. I have worked in Food & Beverage as a server, pass runner, banqueting server and trainee chef. I then moved to housekeeping where I got taught how to clean rooms, public areas and how laundry operation works. I then moved to reception where I had the opportunity to make bookings, check in guest, assist on the switchboard and checking in airline groups.

Hospitality Management - NQTAC HOTEL SCHOOL (2016-01 - 2019-01)

Management Trainee - INTERNATIONAL HOTEL SCHOOL (2015-01 - 2016-01)