Itumeleng

Detail-oriented and customer-focused professional with experience in dispatch operations, administration, client communication, customer service, and records management. Proven ability to manage high volumes of inbound and outbound calls, gather and document critical information accurately, coordinate urgent situations, maintain detailed records, and provide exceptional client support in fast-paced environments. Experienced in appointment scheduling, client intake, incident reporting, administrative coordination, CRM systems, documentation management, and escalation procedures.

Recognized for professionalism, empathy, attention to detail, confidentiality, and the ability to remain calm under pressure. Seeking a fully remote role in Legal Intake, Client Intake, Customer Support, Client Services, Virtual Reception, or Administrative Coordination.

Dispatcher / Control Room Operator - MONITORNET

(2025-01)

• Manage high volumes of inbound and outbound calls while maintaining professionalism and accuracy.
• Gather, verify, and document critical information from clients and stakeholders.
• Coordinate emergency and security-related responses in time-sensitive situations.
• Maintain accurate operational records and update internal systems.
• Provide incident updates and client support while ensuring excellent service delivery.
• Escalate urgent matters appropriately and ensure timely follow-up.
• Prioritize multiple tasks simultaneously while maintaining attention to detail.
• Demonstrate strong decision-making and problem-solving skills under pressure.

Front of House Customer Service Representative - HENNIES

(2023-02 - 2025-01)

• Delivered exceptional customer service in a busy hospitality environment.
• Assisted customers with enquiries, requests, and issue resolution.
• Built strong customer relationships through clear communication and professionalism.
• Processed transactions accurately and efficiently.
• Worked collaboratively with team members while maintaining service standards.
• Demonstrated strong interpersonal, communication, and conflict-resolution skills.

Administrative Assistant - JANSEN ATTORNEYS

(2016-03 - 2018-01)

• Managed filing systems, legal documentation, and general office administration.
• Captured and maintained accurate client records and confidential information.
• Assisted with appointment scheduling and administrative coordination.
• Handled reception duties and professional telephone communication.
• Maintained confidentiality of sensitive legal documentation.
• Supported daily office operations and efficient workflow management.
• Gained exposure to legal office procedures and client-facing administrative support.

Grade 12 - Northern Academy (2015)