Ivana Liddle

Operations and compliance professional with six years of progressive experience across HR administration, workforce coordination, and operational governance. Progressed from a clerical role to Operations Support Manager at Quemic Africa, supported by a company bursary to complete a BA in Criminology in the law stream. That academic foundation adds a meaningful dimension to work in compliance, risk, and policy adherence.

Experienced working directly with senior leadership, managing confidential employee data, coordinating payroll inputs, and driving process standardisation in a regulated environment. Equally comfortable in hands-on operational support roles and cross-functional coordination functions.

Operations Support Manager - Quemic Africa (Pty) Ltd - Ottery, Cape Town

(2024-08 - 2026-05)

Quemic Africa is a privately owned environmental security company specialising in the protection and surveillance of parks and nature reserves across South Africa, including work with the City of Cape Town.

• Progressed from an administration support role to Operations Support Manager over six years, driven by consistent performance and supported by structured company investment in training, mentorship, and psychometric development.
• Provide operational and administrative support directly to senior leadership, covering governance, workforce coordination, and compliance oversight across the business.
• Manage confidential HR documentation and employee data, maintaining audit-ready records and structured filing systems that support data integrity and regulatory compliance.
• Coordinate payroll inputs and personnel data updates via Sage Pastel, ensuring accuracy in employee records and compliance-related adjustments.
• Deliver payroll administration support through the accurate reconciliation of shift data, cross-referencing timekeeping records against operational rosters to ensure complete and compliant payroll inputs prior to processing.
• Act as a liaison between clients, departmental heads, and operational teams, improving communication flow and aligning day-to-day execution with broader business objectives.
• Oversee inventory and logistics functions, implementing stock control and workflow monitoring systems that reduced operational bottlenecks.
• Manage and coordinate third-party supplier / vendor administration, overseeing procurement processes, correspondence, and relationship management to ensure operational continuity across supplier engagements.
• Coordinate end-to-end disciplinary processes in accordance with company policies and procedures, including the drafting and issuing of charges, chairing of disciplinary hearings, and producing outcome reports. Oversee the implementation of corrective and termination procedures, ensuring all IR processes are executed consistently, procedurally compliant, and thoroughly documented.
• Champion employee engagement and culture initiatives that have supported retention and team cohesion.

Administration Support – Promoted to Operations Support Manager - Quemic Africa (Pty) Ltd - Ottery, Cape Town

(2019-10 - 2024-07)

Telebutler (Part-time) - Butler's Pizza - Table View, Cape Town

(2016 - 2023)

• Processed telephone and online customer orders with high accuracy, supporting consistent service delivery and repeat business.
• Managed customer relationships through clear communication, issue resolution, and proactive follow-ups.

Bachelor of Arts - Criminology (Stream: Law) - UNISA (2025-06)

Higher Certificate - HR Management - Mancosa (2022-10)

Certificate - Project Management: Principles and Practices - MasterStart / Stellenbosch Business School (2020-04)