Iviwe Ncambe

Managed high-volume incoming calls and directed enquiries to appropriate departments, ensuring efficient communication. Handled reservations and appointments, optimising booking schedules and enhancing customer satisfaction. Welcomed and assisted clients in a courteous and professional manner, providing information about services and facilities.

Receptionist - Queen Julie lodge - Cape Town

(2025-07 - 2025-11)

• Managed high-volume incoming calls and directed enquiries to appropriate departments, ensuring efficient communication.
• Handled reservations and appointments, optimising booking schedules and enhancing customer satisfaction.
• Welcomed and assisted clients in a courteous and professional manner, providing information about services and facilities.
• Coordinated with housekeeping and maintenance teams to ensure seamless guest experiences and rapid issue resolution.
• Processed payments and managed billing inquiries, ensuring accuracy and compliance with company policies.
• Maintained accurate records of customer interactions and transactions using specialised reservation software.
• Facilitated check-in and check-out processes efficiently, ensuring a smooth and positive guest experience.
• Maintained confidentiality and security of guest information in compliance with company policies and data protection regulations.

Vip hostess - Allurerooftop lounge - Cape Town

(2022-03 - 2025-11)

• Welcomed and attended to VIP guests with personalised services, ensuring a memorable and exclusive experience.
• Coordinated with the reservations team to manage VIP bookings and special requests efficiently.
• Provided detailed information about facilities, services, and local attractions to enhance the VIP guest experience.
• Collaborated with other departments to address VIP guests' needs promptly and professionally, maintaining high service standards.
• Handled confidential information with discretion, upholding client privacy and company standards.
• Monitored and managed VIP lounge areas to maintain an exclusive and comfortable environment.

High school certificate - Phambili mzontsundu, James Calata (2013-01 - 2018-12)