Ivy Mxuma

Dedicated and experienced certified IT Technician with over five years of experience working in IT equipment shops and working as an ICT technician. An extremely focused and detail-oriented technician who is capable of accurately analyzing, diagnosing, and repairing a variety of issues using advanced equipment and comprehensive checklists. Bringing forth extensive hands-on experience with maintenance and repairs of ICT equipment, in accordance with all mandatory state inspections.

A strong communicator, able to address all client questions and concerns. Committed to optimal customer service and the proper maintenance and repairs of computers and network issues.

I have professional experience in computer repairs, troubleshooting, and configuration of wired and wireless networks. Upgrading of computer hardware and software components, site inspection, reports, and Training.

Social Digital Innovation, is a study of design thinking, and fundamentals of project management using agile methodology, introduction to programming mainly Java.