Jade Atherton

Dedicated professional with extensive experience in customer service, project coordination, office management, and executive support. Proven ability to enhance operational efficiency, support cross-functional teams, and deliver outstanding client experiences. Skilled in CRM tools, workflow optimisation, research, and stakeholder management. Passionate about fostering collaboration, anticipating needs, and driving results across personal and business operations.

Project Coordinator & Virtual Assistant to Head of Sales - Transputec Ltd

(2021-11 - 2025-11)

• Supported project managers with change requests, proposals, and reporting across global IT client accounts.
• Prepared project status reports and communications for client updates, ensuring accuracy and timely delivery.
• Coordinated logistics including travel, scheduling, and onboarding of field technicians.
• Managed project administration, renewals, and third-party invoice submissions.
• Served as Virtual Assistant to the Head of Sales, managing diary and calendar scheduling, meeting coordination, and prioritisation of daily tasks.
• Conducted research and prepared briefing materials, competitor analyses, and curated information to support strategic sales decisions.
• Managed inbound communications and correspondence on behalf of the Head of Sales, ensuring timely responses and professional representation.
• Coordinated travel arrangements, client entertainment logistics, and event scheduling aligned to sales priorities.
• Maintained organised systems for contacts, pipelines, and documentation to ensure seamless personal and professional operations.
• Anticipated needs proactively, troubleshot issues independently, and ensured consistent execution across all delegated responsibilities.

Assistant Project Manager - ModSquad

(2020-09 - 2026-04)

• Assisted project manager in the planning, coordination, and execution of multiple projects simultaneously.
• Managed project documentation including staff training materials and progress reports, ensuring information was accurate and accessible.
• Monitored project timelines, identified potential delays or issues, and proactively implemented solutions to keep projects on track.
• Conducted research and analysis to support decision-making processes for various aspects of the projects.
• Participated in regular status update meetings with clients and stakeholders to provide clear updates on project progress.
• Provided customer service, moderation, and social media support across multiple platforms.
• Trained and QA'd agents on policies, updates, and performance standards.
• Produced and streamlined daily/weekly reports on production and client escalations.
• Handled inbound/outbound calls, emails, and ticket escalations with high accuracy.

Virtual Customer Service Associate (Resolution Specialist – DART) - Amazon

(2019-09 - 2021-05)

• Delivered world-class service via phone, chat, and email.
• Resolved escalations within company policies while maintaining customer trust.
• Consistently exceeded productivity and quality goals.
• Supported colleagues with training and policy updates.

Helpdesk Administrator - Equation Business Solutions

(2015-06 - 2020-06)

• Logged, tracked, and coordinated IT service requests nationwide.
• Managed attendance/leave records, invoices, and client usage reporting.
• Oversaw outsourced agents, billing, and account reconciliations.
• Coordinated appointments for management and handled switchboard operations.

Assistant Branch Manager - iFix (now WeFix)

(2013-07 - 2015-05)

• Managed stock control, orders, and inter-branch transfers.
• Oversaw front-of-house and back-of-house operations.
• Trained staff, handled complaints, and supported national/international courier services.

HR Administrator - EBR Group

(2012-08 - 2013-03)

• Managed staff files, contracts, leave, and payroll.
• Conducted recruitment, hearings, and HR reporting.
• Handled SETA, WCA claims, and HR compliance tasks.

Senior Sales Consultant - Woolworths

(2011-09 - 2012-07)

• Delivered high-end retail service for local and international clientele.
• Supported visual merchandising and inter-branch stock management.

Assistant Manager - Nando's Group

(2010-05 - 2011-08)

• Managed cash handling, stock control, and staff scheduling.
• Achieved consistent 90%+ mystery shopper scores.
• Led promotions, audits, and customer relations.

Office Manager / PA - ALLCAD Design and Construction

(2009-02 - 2010-02)

• Oversaw admin, client liaison, payroll, and council applications.
• Prepared progress reports and managed financial obligations.

Bachelor of Applied Social Science - Psychology and Counselling - SACAP (The South African College of Applied Psychology) (2026-01 - 2031-01)

High School Diploma - Matric - Wynberg Girls High School (2004 - 2008)