Jade Jenniker

A highly motivated, independent, and result-driven individual with extensive skills in analytical ability, problem-solving, and good IT knowledge. I respond well under pressure to achieve targets, deadlines, and other objectives.

Office manager at GNN coachworks (2024-11 – Present)

• Coordinate office activities and operations to secure efficiency and compliance with company policies
• Supervise budgeting and bookkeeping procedures
• Create and update the database with personnel, financial, and other data
• Submit timely reports and prepare proposals as needed
• Support human resource procedures
• Manage agenda and meetings with employees or for management
• Support employees with stock taking for office suppliers and part orders
• Manage staff hours and performance
• Create quotes and invoices

Senior Representative, BI at Concentrix (2022-03 – 2024-09)

• Listening to calls that are over forecast, hitting high in a specific category
• Analysing the calls
• Collecting data and providing insights

Online shopping assistant at Webhelp (2021-06 – 2022-03)

• Account reconciliation
• Taking escalations
• Resolve product or service problems by utilizing my listening skills to clarify our customers' queries, assess any service failures to identify the root cause, and take appropriate action
• Communicate with our customers via phone. Utilize a variety of software tools to navigate to a resolution

Technical support advisor (2020-12 – 2021-06)

• Data capturing
• Administration
• Resolve product or service problems by utilizing my listening skills to clarify our customers' queries, assess any service failure to identify the root cause, and take appropriate action
• Communicate with our customers via phone. Utilize a variety of software tools to navigate to a resolution

Online shopping assistant at Takealot (2017-10 – 2020-12)

• Training new staff
• Accounts Reconciliation
• Taking escalations
• Resolve product or service problems by utilizing my listening skills to clarify our customers' queries, assess any service failures to identify the root cause, and take appropriate action
• Communicate with our customers via phone, email, and chat. Utilize a variety of software tools to navigate to a resolution
• Liaise between the internal departments to solve our customers

N4 in Business Management – False Bay College (2015)

Senior Certificate – Western Cape Education Department (2012)