Information Assistant at University of Pretoria (2012-03 – 2012-03)
- Issuing reserve collection books to students.
- Explaining the time limit for the book and penalties involved for late submission.
- Scanning the student card and the book from the client.
- Assisting students with searching of books on the library's website.
Intern at Department of Higher Education and Training (2012-04 – 2013-03)
- Process all incoming and outgoing correspondence.
- Assist in the effective implementation of electronic filing systems by capturing information on the database.
- Scanning documents and filing electronically.
- Assist with the updating of information from new applicants on the database.
- Assist in the effective implementation of the hard-copy filing systems by creating box files and labelling them properly.
- Updating information in the box files.
- Managing filing by storing, retrieving and distribution of documents.
- Keeping proper track record of file movements.
- Issue application forms for registration and amendment of registration to prospective applicants.
- Checking the registration status of Private FET Colleges for clients.
- Collecting clients from reception to relevant officials.
- Photocopying, faxing and emailing complain letters to both colleges and students.
- Respond to telephone enquiries from both internal and external clients.
- Record enquiries and responses.
- Route calls to relevant officials.
- Perform any other related duties assigned.
IL Claims Administrator at Assupol Life (2014-12 – 2016-01)
- Capturing and processing valid investment claims (school funds, cash backs, cash providers, and maturities).
- Collecting claims documents from walk in clients.
- Taking removals to Finance department.
- Compiling daily SMS report.
- Compiling daily statistics report on claims worked on.
- Doing follow up on outstanding claims by calling clients, sending emails, and drafting outstanding letters.
- Providing of feedback on Complaints whenever requested.
Senior Clerk: IL Claims Liaison at Assupol Life (2016-01 – 2017-05)
- Receiving and allocating death claim documents to the correct policies.
- Validate if all required claim documents are received.
- Requesting outstanding documents for claims received from branches and clients.
- Forwarding all policies from 6 months to 9 years to Censeo for validation or further investigation as per the service agreement level.
- Compiling death claim checklist and handing to capturers.
- Compiling daily SMS and sending to the relevant official.
- Compiling removal and cash back checklists, and handing to captures.
- Attending to telephone queries.
- Providing of feedback on Complaints whenever requested.
IL Claims Senior Assessor at Assupol Life (2017-05 – 2020-05)
- Capturing and processing of death (funeral and life cover) claims up to R300 000.00.
- Capturing and processing of Health+ claims.
- Liaising with the Reinsurers on life cover claims and Health+ claims.
- Capturing and processing of Retirement claims.
- Capturing and processing of maturity claims on investment policies.
- Preparing of claims for declines.
- Compiling daily SMS report.
- Capturing and processing group funeral claims as per the policy provisions and service level agreement.
- Liaising with the groups on outstanding documents, sending decline letters on declined claims, and proof of payments on approved claims.
- Compiling of Offsite groups payment request.
- Attending to Telephone queries.
- Providing of feedback on Complaints whenever requested.
- Training of new personnel and assisting with complex claims assessment.
- Doing follow up claims on outstanding claims.
- Assisting with testing of new systems where required.
IL Claims Specialist at Assupol Life (2020-06 – 2024-01)
- Capturing and processing death claims above R300 000.00.
- Capturing and processing retrenchment, disability and critical illness benefits.
- Capturing and processing Retirement claims (early maturities, death, divorce and ill health).
- Preparing and presenting claim resolutions on Retirement death claims on the weekly meeting with the Principal Officer for Board of Trustees approval.
- Capturing and processing of Preservation fund, Ultimate retirement income, Guaranteed income single premium, and Guaranteed return single premium claims.
- Preparing checklists for obtaining signatures on claims above set limits as per claims processes.
- Capturing and processing monthly income benefits.
- Assessing disability, critical illness and income benefit claims received from the groups.
- Liaising with the Reinsurers on claims that needs to be referred (RGA, Genre, Munichre, and Hannover).
- Liaising with the Chief Medical Officer and other relevant departments on complex claims.
- Referring claims for docfox verification where amount is above R125 000.00 as per claims processes.
- Assisting with VOPD reports and ITC reports for the department.
- Communicating with clients on claims received.
- Providing of feedback on Complaints whenever requested.
- Liaising with the external institutions (doctors, hospitals, Investigating officers, Attorneys, employers, and medical aid schemes) for obtaining of required documents for assessment.
- Preparing and discussing complex claims for both approval and decline with the Claims committee.
- Referring suspicious claims to XTND or Forensics department for further investigation.
- Training new personnel and assisting with complex claims queries.
- Compiling daily stats and updating registers for disabilities, Critical illness claims.
- Testing of new systems whenever required.
- Performing any other administration duties assigned.
