Janine

I am a highly motivated Administrator with over 18 years of experience in both the public (policing) and private sectors. I possess excellent time-management skills and have the ability to perform at my best in any given situation. I am a disciplined individual who excels both as a team player and when working independently. What sets me apart is my unwavering drive to complete tasks successfully.

CALL CENTRE AGENT at CITY OF CAPE TOWN (2023-12 – Present)

RECEIVE INCOMING COMMUNICATIONS

• PROCESSING OF INCOMING CALLS
• Answering all incoming interactions via telephone, fax, e-mail and letters.
• Listening attentively, whilst capturing the customer details without any interruptions
• Question caller to evaluate incoming calls to determine correct plan of action
• Obtain consumer's details and create C3 Notifications on SAP system with GEO Coding information
• Determine the correct department to deal with the matter and select the correct planner group on the C3 notification
• Provide consumer with reference number for follow up process
• Escalate unresolved cases to the Senior Technical Control & Dispatch Agent
• Deal with emergency services calls (i.e. vandalism, disconnections, exposed wires, fires)
• Utilizing MITEL telephone

JUNIOR BOOKKEEPER at EXECUJET AVIATION (2022-06 – 2022-08)

• Prepare pro forma invoices & purchase orders.
• Issuing of vendor payments, Issuing payments to vendors
• Tracking outstanding payment. Following up on overdue accounts
• ZAR and Dollar reconciliation – Ensuring that the ZAR and Dollar transactions are recorded correctly and that the calculations are accurate. Bank reconciliation: Petty Cash – Monitor & manage petty cash, ensuring that all invoice and receipts are accounted for. Ordering of stock, Admin (sending emails, filing, scanning, typing memo's etc.)

ADMIN CLERK/RECEPTIONIST at MORE SPORT (PTY) LTD (2022-05 – 2022-07)

• Manage filing system.
• Switchboard/Reception – Forward & screen calls in a professional manner while ensuring that calls are answered within the first 3 rings, receiving visitors etc.
• Customer Care Support
• General Office Admin & filing
• New applications and dealing with suppliers.
• Receiving parcels

ADMIN CLERK (DEBTORS & CREDITORS) at NATIONAL SHIP CHANDLERS (2021-10 – 2021-12)

• Switchboard/Reception – Forward & screen calls in a professional manner while ensuring that calls are answered within the first 3 rings, receiving visitors etc.
• Managing Company archives Data Capturing, scanning & emailing.
• Meet & greet visitors.

ADMIN CLERK at CITY OF CAPE TOWN (2021-07 – 2021-10)

NATURE CONSERVATION PARK - ZEEKOEVLEI

• Coordinate educational programmes for the park
• Responsible for minute taking.
• Office Management: SAP Facilities booking, reception duties
• Participate, assist in awareness & communication programs
• Administration general: data of water levels
• Delivering water samples to labs & monitoring data collection of water samples
• Order stationery & consumables
• Responsible for filing system & office equipment
• Project Administration: Maintain EPWP project admin at a high standard
• Capture data, Produce reports.
• Prepare data for capturing for BMB databases
• Taking minutes when required
• Communication & awareness: Participate, assist in awareness & communication programmes,
• Front office & tourism support for nature reserves

POLICE OFFICIAL at SOUTH AFRICAN POLICE SERVICE (2004-02 – 2017-02)

TITLES HELD: SAPS SERGEANT UNIFORM POLICE OFFICIAL, DETECTIVE, COURT ODERLY, DATA CAPTURER, SHIFT COMMANDER, SAP 13 CLERK

• Case dockets: Data capturing & Scanning and investigating thereof
• Admin support to office and the community PA to station commander Secretary of the CPF
• Report writing, Provide a policing & administrative service to the community
• Co-ordinate victim support group, Counsel & refer traumatized victims
• Prepare case dockets for court, Completion of different registers
• Run project childhood, Process detainees. Process suspects, fingerprints, SAP136.
• Arrest and detain suspects. Transport prisoners to and from court / prison
• Attending Crime scenes, Roadblocks, Crime Prevention Patrols, Stop and Search. Operating a police vehicle and its communication systems. Hand, book-in, and capture exhibits eg: drugs, cash, equipment, firearms, vehicle and dispose thereof- Liaising with different labs with regard to exhibits.

POLICING AND TACTICAL CERTIFICATE – SAPS GRAAF-REINETT POLICE COLLEGE (2004 – 2004)

SECRETARIAL COURSE in PERSONAL ASSISTANT & COMPUTER SKILLS – FAIR HILLS ACADEMY (1999 – 1999)

GRADE 12 SENIOR CERTIFICATE – WESTRIDGE HIGH SCHOOL (1998 – 1998)