CALL CENTRE AGENT at CITY OF CAPE TOWN (2023-12 – Present)
RECEIVE INCOMING COMMUNICATIONS
- PROCESSING OF INCOMING CALLS
- Answering all incoming interactions via telephone, fax, e-mail and letters.
- Listening attentively, whilst capturing the customer details without any interruptions
- Question caller to evaluate incoming calls to determine correct plan of action
- Obtain consumer's details and create C3 Notifications on SAP system with GEO Coding information
- Determine the correct department to deal with the matter and select the correct planner group on the C3 notification
- Provide consumer with reference number for follow up process
- Escalate unresolved cases to the Senior Technical Control & Dispatch Agent
- Deal with emergency services calls (i.e. vandalism, disconnections, exposed wires, fires)
- Utilizing MITEL telephone
JUNIOR BOOKKEEPER at EXECUJET AVIATION (2022-06 – 2022-08)
- Prepare pro forma invoices & purchase orders.
- Issuing of vendor payments, Issuing payments to vendors
- Tracking outstanding payment. Following up on overdue accounts
- ZAR and Dollar reconciliation – Ensuring that the ZAR and Dollar transactions are recorded correctly and that the calculations are accurate. Bank reconciliation: Petty Cash – Monitor & manage petty cash, ensuring that all invoice and receipts are accounted for. Ordering of stock, Admin (sending emails, filing, scanning, typing memo's etc.)
ADMIN CLERK/RECEPTIONIST at MORE SPORT (PTY) LTD (2022-05 – 2022-07)
- Manage filing system.
- Switchboard/Reception – Forward & screen calls in a professional manner while ensuring that calls are answered within the first 3 rings, receiving visitors etc.
- Customer Care Support
- General Office Admin & filing
- New applications and dealing with suppliers.
- Receiving parcels
ADMIN CLERK (DEBTORS & CREDITORS) at NATIONAL SHIP CHANDLERS (2021-10 – 2021-12)
- Switchboard/Reception – Forward & screen calls in a professional manner while ensuring that calls are answered within the first 3 rings, receiving visitors etc.
- Managing Company archives Data Capturing, scanning & emailing.
- Meet & greet visitors.
ADMIN CLERK at CITY OF CAPE TOWN (2021-07 – 2021-10)
NATURE CONSERVATION PARK - ZEEKOEVLEI
- Coordinate educational programmes for the park
- Responsible for minute taking.
- Office Management: SAP Facilities booking, reception duties
- Participate, assist in awareness & communication programs
- Administration general: data of water levels
- Delivering water samples to labs & monitoring data collection of water samples
- Order stationery & consumables
- Responsible for filing system & office equipment
- Project Administration: Maintain EPWP project admin at a high standard
- Capture data, Produce reports.
- Prepare data for capturing for BMB databases
- Taking minutes when required
- Communication & awareness: Participate, assist in awareness & communication programmes,
- Front office & tourism support for nature reserves
POLICE OFFICIAL at SOUTH AFRICAN POLICE SERVICE (2004-02 – 2017-02)
TITLES HELD: SAPS SERGEANT UNIFORM POLICE OFFICIAL, DETECTIVE, COURT ODERLY, DATA CAPTURER, SHIFT COMMANDER, SAP 13 CLERK
- Case dockets: Data capturing & Scanning and investigating thereof
- Admin support to office and the community PA to station commander Secretary of the CPF
- Report writing, Provide a policing & administrative service to the community
- Co-ordinate victim support group, Counsel & refer traumatized victims
- Prepare case dockets for court, Completion of different registers
- Run project childhood, Process detainees. Process suspects, fingerprints, SAP136.
- Arrest and detain suspects. Transport prisoners to and from court / prison
- Attending Crime scenes, Roadblocks, Crime Prevention Patrols, Stop and Search. Operating a police vehicle and its communication systems. Hand, book-in, and capture exhibits eg: drugs, cash, equipment, firearms, vehicle and dispose thereof- Liaising with different labs with regard to exhibits.
