Janine Jacobs

I am a highly motivated individual that places a high premium on maintaining self-discipline. Personal development is of the utmost importance to me as well as developing new skills. My professional and academic track record also confirms my ability to continuously work under pressure in order to meet targets and deadlines.

I always reveal determination in carrying out my professional obligations in both the capacities of team member and team leader. Loyalty and a strong sense of work ethic are also imbedded in my character. I treat others with respect and strive towards professional conduct and appearance in order to enhance the prestige of my employer amongst all role players, including clients.

As a potential employee I would like to emphasis that I fully understand the importance of balancing service delivery, quality and operational cost in achieving organisational goals.

s my application for this exciting role. I am applying for a position at MFI Financial Services. I have an academic background in business management Level 4, fashion design and fashion merchandising and have worked in Qatar in the fashion industry for nearly four years. In my previous role as Store Manager for Baby Boom my duties include building business by identifying and selling prospects; maintaining relationships with clients and assisting the Area manager at all times.

I am currently employed at Dischem in Bloemfontein as the Virtual coordinator.

I have excellent customer services and telephone etiquette after several years in the retail industry. I have strong written and oral communication skills. I have experience with a variety of software programs including Microsoft Office and Excel. In 2010 I worked at a Law firm as a administration clerk doing general office work, from meeting clients and sending letters to their debtors and solving problems where needed.

Store Manager – Baby Boom, Bloemfontein July 2019 – July 2022

As store manager of Baby Boom the role consists of planning and directing the day-to-day operations of the store.

Developing strategies to improve customer service, driving store sales and increase profitability. Maintaining high store standards and conditions and foster a positive environment. Ensuring customer needs are met, complaints are resolved and service is quick and efficient. Insuring all products and displays are merchandised effectively to maximize sales and profitability.

• Manage stock levels and make key decisions about stock control
• Dealing with staff issues, interviewing potential new staff, conducting appraisals and performance reviews
• Organising training and development
• Manage and motivate the team to increase sales and ensure efficiency
• Ensuring standards for quality, customer service and health and safety are met
• Arranging and preparing for yearly stocktakes
• Responding to customer complaints or comments and identifying or resolving urgent issues
• Liaising with Head Office and ensuring monthly KPI’s are met
• Receiving of stock, GRV in the IQ POS system, pricing and merchandising on floor
• Advising Kimberly branch in managerial difficulties as required from Head Office

Store Manager – Abu Issa (Blue Salon), Qatar October 2016 – November 2018

Training employees in the history of the brand, visual basics and store layout of Dsquared2 at The Pearl, Qatar. Assisting in Blue Salon showroom (Multi Brand) during sales periods. Responsible for overseeing sales staff, performing stock inventories, merchandising and monthly reports.

• Dealt with customer enquiries and complaints professionally by a wide range of methods, either by telephone,

E-mail or directly.

• Adhered and implemented to company customer policies, by creating customer relations together with ensuring that team members are delivering outstanding customer service and operational excellence.
• Tasked with collecting and analyzing data to monitor the employee level of customer service.
• Completed daily administrative tasks, updating customer traffic flow and sales records for Senior Management processing.
• Implemented healthy competition between employees, to reach personal and team monthly sales targets.
• Liaised with higher management using Microsoft Office creating various reports.

Store Manager – United Fashion Company (UFC), Qatar January 2015 – September 2016

Team leader of several brand executives placed within the internationally known Dsquared2 branch of UFC, managing and supporting the department to deliver a more effective retail function. Maintaining a strong culture of professionalism and customer service practice in a highly exclusive environment. My major responsibilities focus on assessing, planning and executing tasks for present or future requirements and clearly communicating objectives along with leading by example.

• Ensured visual merchandising standards are maintained to the highest levels, within brand values.
• Motivate and generate commitment along with enthusiasm for a more effective team.
• Managed the boutique and creating daily business reports.
• Controlled cash and payment arrangements in accordance with company procedures and policies.