Head: People & Business Operations at Craft of Architecture (COA) & Mobius Interior Architecture (2021-06 – 2026-01)
- Transformed Talent Acquisition & Performance Management: Introduced structured systems, enhancing recruitment efficiency and employee performance tracking.
- Shaped Organizational Culture: Defined and embedded culture by aligning strategy, values, and actions, driving business alignment and employee engagement.
- Optimized Operations & Reduced Costs: Streamlined processes, achieving 40% cost reduction and mitigating indirect losses, boosting operational efficiency.
- Drove Business Growth through Talent Development: Created robust talent planning and development processes, supporting scalable growth and succession planning.
- Accelerated Recruitment & Onboarding: Successfully onboarded 50% more people over 18 months, embedding talent into business growth agenda.
- Ensured Business Continuity: Implemented business continuity principles into Operations, safeguarding infrastructure and systems for seamless operations.
- Established Robust Internal Processes: Built processes ensuring assurance of business operations, mitigating risks and enhancing operational resilience.
Head: People & Culture at Craft of Architecture (COA) (2019-06 – 2021-05)
- Shaped Organizational Culture & Talent Development: Built initiatives and frameworks driving employee engagement and business alignment.
- Boosted Employee Performance: Enhanced engagement and outcomes through targeted development and performance management.
- Aligned Teams with Business Objectives: Developed Job Descriptions, Team structures, and metrics ensuring alignment with strategic goals.
- Drove Structural Agility: Reviewed and realigned business structure twice, navigating COVID pivot and supporting scalable growth.
- Facilitated Core Value Process: Led leadership team through organisational review to align on core value statement.
- New Leadership: coaching of technical leader in staff and client development.
Project Management Services (Freelance) at Thomas International & LightSail Education (2019-01 – 2019-05)
- Provided Project Management Support: Delivered services for E-education/Literacy and Assessment/Human Behaviours sectors, driving project success.
- Executed Product Research & Database Development: Established and populated databases, enabling data-driven insights and informed decision-making.
- Managed Networks & Events: Coordinated initiatives, fostering partnerships and stakeholder engagement in education and assessment environments.
Owner / Coach at Headspace Business Solutions (2012-01 – Present)
I specialize in empowering small businesses and new-to-role future leaders through targeted support in:
- Leadership Development: Coaching and mentoring for emerging leaders, driving confidence and impact.
- Career Advancement: Career support for aspiring professionals, navigating growth and transitions.
- Micro Enterprise Growth: Business support for micro enterprises, including training, infrastructure, and organizational design.
- Fractional People & Business Operations: Providing technical business support for owners seeking strategic input and operational efficiency.
LtO (License to Operate) Project-Change Manager at BP Africa, Logistics Business Unit (2006 – 2009)
Led Pan-African Business Unit Transformation: Designed and delivered transformation program across 8 sub-Saharan countries (250+ staff), driving operational excellence and leadership development.
- Business-to-Role Alignment: Optimized team structures and roles, boosting productivity and job satisfaction.
- Process Optimization: Documented and refined processes, enhancing training and operational efficiency.
- HR & Skills Development: Defined and established the 'License to Operate' team to address technical competency gaps across 8 countries.
- Framework Design: Generated a comprehensive competency framework and training material for over key leadership roles.
- Talent Resourcing: Established a 30-month Logistics Graduate Programme including functional and leadership rotations.
- LMS Implementation: Established a Learning Management System to track training, assessments, and gap closures.
General Manager / Assistant GM at BP South Africa & BP Africa, B2B Commercial Business Unit (2002 – 2006)
- Commercial Leadership: Directed one of the only combined sales and marketing teams in BP SA, delivering performance 'Beyond Expectations'.
- Operational Excellence: Integrated the Fuel Master team into the B2B business, managing joint venture implementations and supplier partnerships.
- Performance Culture: Initiated quarterly peer reviews and 'HR/HSES Tags' to ensure cross-business functionality and alignment with broader corporate goals.
- General Management: Successfully managed a high-risk financial/bad debt portfolio with political ramifications while maintaining client relationships.
- Promotion: Achieved promotion to General Manager six months ahead of schedule due to successful team development and business growth.
Public Relations - Marketing & Sales Representative at Marine Services / PERTEC Marine (1991 – 1995)
HR Administrator / Training Coordinator at Ernst & Young (previously E&W) (1989 – 1990)
Publishing Assistant (Sales & Editorial) at Oxford University Press (1985 – 1988)
