Jarrod Viljoen

Detail-oriented and highly adaptable Technical Operations Specialist with extensive hands-on experience managing inventory, administrative job logging, client relations, and multi-faceted team workflows. Proven track record in executing quality control measures, prioritizing work orders under pressure, and coordinating daily facility logistics. Strong aptitude for process optimization, clear communication, and precise record-keeping.

Seeking to leverage problem-solving capabilities, customer service skills, and organizational strengths into an entry-level corporate or office support role.

Operations Technician & Team Lead at Auto Tyre & Exhaust (Pty) Ltd (Tyremart) (2024-11 – Present)

• Manage multiple concurrent work orders, prioritizing tasks to consistently meet tight daily deadlines and maintain stringent quality standards.
• Conduct direct client consultations to explain technical service requirements, outline preventative maintenance, and provide accurate estimations.
• Mentor and coordinate junior team members, streamlining workflow processes and boosting operational efficiency across the floor.
• Verify regulatory compliance and perform thorough quality assurance checks across all executed jobs.

Technical Maintenance Specialist at Precision Auto Haus (Pty) Ltd (2024-05 – 2024-11)

• Streamlined daily shop workflow and improved shop turnaround efficiency through structured cross-team coordination.
• Maintained rigorous workspace organization, asset control, and tool auditing to eliminate downtime.
• Performed systemic diagnostic assessments and routine preventative checks to mitigate operational delays.

Service Administrator & Apprentice at A1 Car Service Centre (2023-10 – 2024-04)

• Prepared administrative Job Cards, logged initial customer intakes, and systematically audited pre-service vehicle records.
• Updated and maintained accurate service records, client history databases, and official service booklets.
• Calculated required labor hours and generated detailed customer quotations for approval.
• Communicated diagnostic findings and service outcomes directly to clients, ensuring transparent service delivery.

Customer Experience & POS Specialist at Alldays Hotel (2023-01 – 2023-03)

• Processed payments accurate to cash, credit card, and voucher transactions using POS electronic terminals.
• Managed inventory levels, stock placement, and shift reconciliation during high-volume operational hours.

Operations Support & Farm Administrator at Farm Alldays (2020-08 – 2023-03)

• Managed and monitored staff and farm operations, recommending process improvements to improve yields and efficiency.
• Planted, tended, and harvested crops, including lucerne, using tractors and combine harvesters.
• Assisted staff with general office maintenance and administrative support.
• Responded efficiently to emergency incidents, providing swift and accurate repairs to minimise operational disruption.

High School Diploma in Mathematics, Physical Sciences – College SA, South Africa

Matriculation Certificate in Business, Economics, Mathematics, Languages – Hoërskool Generaal Piet Joubert, Polokwane