Jennifer Blackbeard

Client-focused digital professional with experience supporting clients. I combine technical understanding with clear communication, organised delivery and practical problem-solving. Experienced in coordinating requests, clarifying requirements, maintaining client records, resolving platform issues and working with project managers and developers. Comfortable learning new systems, explaining technical information clearly and managing multiple priorities independently in a remote environment.

Web Developer & Digital Marketing Specialist at Jubez Digital (2024-11 – Present)

• Support client delivery across more than 100 websites, coordinating updates, digital forms, maintenance requests and ongoing platform requirements.
• Clarify client requirements, track requests and coordinate delivery with project managers and developers.
• Provide remote client and technical support across websites, hosting and digital platforms.
• Investigate technical issues, communicate progress and ensure requests are completed accurately.
• Use HubSpot and TouchBasePro for contact management, follow-ups, automation and reporting.
• Conduct detailed quality checks to identify missing information, errors and inconsistencies before delivery.
• Track recurring maintenance, backups, security updates and outstanding client requests.
• Support landing pages, email campaigns and digital content while managing multiple priorities and deadlines remotely.

Website Developer, Social Media & Administrative Support at FreeMe Wildlife - NPO (2024-09 – 2024-12)

• Managed front-of-house communication and the emergency phone, responding calmly and professionally to public enquiries.
• Gathered accurate information and directed requests to the appropriate rehabilitation team members.
• Maintained accurate patient records and supported daily administration, financial record-keeping and reporting.
• Built relationships with donors, businesses and community members to encourage sponsorship and ongoing support.
• Created public-facing content and updated the organisation's website.
• Supported outreach campaigns, events and stakeholder communication.

Software Developer & Digital Marketing Support at Apploaded (2022-07 – 2024-10)

• Worked directly with clients to understand their objectives and deliver tailored web, mobile and digital marketing solutions.
• Managed client expectations professionally while coordinating multiple projects and deadlines.
• Designed and developed user-focused applications and websites.
• Assisted with backend development, database management and API integrations.
• Managed digital campaigns, social media content, landing pages and paid advertising across multiple client accounts.
• Monitored campaign requirements and advertising budgets using Google Ads and Meta Business Suite.
• Provided ongoing client support, updates and practical solutions when requirements changed or challenges arose.

Patient File Digitisation & Administrative Support at Netcare Rehabilitation Hospital Private Medical Practice (2023-01 – 2023-02)

• Worked with two doctors' practices to digitise existing patient files.
• Captured, checked and organised confidential patient information accurately.
• Checked documentation for completeness and followed up on missing information.
• Converted paper-based files into an organised digital record system.
• Handled sensitive information carefully and professionally.
• Helped improve the accessibility and accuracy of patient records.

Website Designer & Event Support at Afritique (2022-10 – 2023-02)

Part-time

• Maintained and updated WordPress websites to ensure content remained accurate and up to date.
• Assisted with social media management, marketing activities, and event coordination.
• Provided operational support during exhibitions and community events.

Bachelor Degree in Computer and Information Sciences in Application Development – IIE Varsity College - Sandton (2021 – 2023)

Matric with Bachelor Pass – Michael Mount Waldorf School (2020)