Jillian Nel

Dynamic and strategic HR Leader with experience across diverse industries including Financial Services, Education, Retail, FMCG, Hospitality, IT, Telecommunications, and BPO. Proven track record in driving people strategy, leading HR teams, and shaping organizational culture to enable growth and performance. Adept at partnering with executives, influencing at board level, and delivering HR transformation initiatives that align with business objectives.

Recognized for building trusted relationships, leading change, and embedding inclusive, high-performance cultures.

Senior HR Business Partner at Genpact SA (2025-01 – Present)

Industry: Business Process Outsourcing (BPO)

• Strategic advisor to leadership, balancing immediate problem-solving with long-term HR strategy to clients in the Financial Services Industry
• Partner with COEs across EMEA to drive governance, compliance, and HR best practices.
• Lead change initiatives in culture, performance, recognition, and policies.
• Champion inclusion, engagement, and wellbeing to strengthen retention.
• Drive automation, AI, and learning initiatives to modernize HR delivery.
• Manage IR matters, restructuring, and consultation processes with fairness and compliance.
• Embed consistent people practices across South Africa.

HR Business Partner at Eduvos (2022-01 – 2025-01)

Industry: Education

• Delivered HR strategy across national campuses, aligning people practices with business goals.
• Led recruitment, onboarding, and talent management processes.
• Established the first Employment Equity Committee and successfully submitted EE reports.
• Designed onboarding and exit processes adopted company wide.
• Co-facilitated culture workshops and leadership development programs.
• Managed WSP/ATR submissions and BBBEE audits.
• Managed ER/IR matters

Lead HRBP at The Table Bay Hotel (Sun International) (2018-01 – 2021-01)

Industry: Hospitality

• Acted as strategic HR lead, aligning HR strategy with business outcomes.
• Directed talent management, succession planning, and leadership development.
• Oversaw HR budget, payroll systems, and union relations.
• Drove culture and diversity initiatives, embedding EE awareness.
• Managed HR audits, SED/CSI projects, and employee wellness programs.

HR Manager at Viamedia (2016-01 – 2018-01)

Industry: Cellular Communications / Technology

• Led HR operations and acted as change agent during organizational transitions.
• Designed and implemented HR policies, recruitment frameworks, and training programs.
• Managed employee relations, performance reviews, and retrenchment processes.
• Chaired social and wellness committees, embedding engagement initiatives.

HR Business Partner at Edcon (2012-01 – 2016-01)

Industry: Retail

• Partnered with operations to deliver HR initiatives supporting business performance.
• Directed talent reviews, succession planning, and engagement surveys.
• Managed ER processes, retrenchments, and organizational design interventions.
• Achievements: Awarded for Professionalism (2013) and Going the Extra Mile (2015).

Senior HR Officer at Fusion Outsourcing Services (2011-01 – 2012-01)

Industry: Call Centre

• Managed HR function for support divisions, overseeing recruitment, payroll, and employee engagement.
• Implemented employee engagement and leavers processes, improving retention.
• Designed induction programs and facilitated succession training.

HR Consultant at Metropolitan (Employee Benefits) (2008-01 – 2011-01)

Industry: Financial Services

• Delivered IR reporting and HR consulting to internal clients.
• Coordinated EE forums and Department of Labour submissions.
• Facilitated change management workshops and talent retention strategies.
• Achievements: Employee of the Year finalist (2009).

HR Officer at Smollan Group (2007-01 – 2008-01)

• Recruitment, training, and ER management.

HR Coordinator at TFG @home (2005-01 – 2007-01)

• Performance management and wellness programs.

HR Assistant at Capitec Bank (2002-01 – 2004-01)

• Recruitment administration and client liaison.

Recruitment Consultant at AdVTech - Network Recruitment (2002-01 – 2002-01)

• Candidate sourcing and placement.

Postgraduate Diploma in Business Management – MANCOSA (2024-01)

BA in Social Science – UWC (1999-01)

Certificate in HR – CPUT (1998-01)