Jodi Hendricks

I am an experienced and self-motivated professional seeking employment where my current skillset can be broadened. I have achieved my NQF5 specialising in Customer Management and I have completed my Bachelors Degree In Public Administration, class of 2022. I am an expert in customer interactions and customer software solutions, with strong communication and organisation skills.

E-banker - Learnership

FNB

• Online Customer banking processes under FAIS supervision. 
• Educating customers on products to ensure retention of clients and provide support to resolve account related queries. 
• Generate sales leads and deliver qualified leads into consumer banking pipeline, as well as cross-selling commercial banking products and services.

WEBHELP

• Resolving customer queries and complaints telephonically and via email correspondence. 
• Consumer Protection Act and POPIA compliance in client account management. 
• Assisting Manager with Teams QA processes and floor-walking to provide real-time assistance to campaign employees. 
• POS and CRM processes and maintenance. 

• Information systems and user support for VoIP and Broadband, consisting of troubleshooting and escalations. 
• Efficiently communicating supplier updates to clients, account management and following up to ensure client accounts are lice. 
• Administrative record-keeping and efficient in First Call Resolution.

Trade-link Retail Services 

• Processing hardware and software quotes and orders. 
• Liaising with retailers, suppliers and technical teams regarding installations. 
• Creating and managing mass equipment datasets. 
• Equipment audits and investigations
• Billing reconciliations. 

I am a highly focused and self-motivated bubbly individual. I achieved an NQF 5; Generic Management specialising in Customer management. I graduated with my Bachelors degree in Public Administration, class of 2022, averaging at 72%.