Tinyiko Ozzy Shingange

Former OUTsurance Sales Agent with over five years of experience in sales, customer care and client relationships. Currently an Administrative Assistant and Messenger at Bvuma & Associates Inc., supporting law firm operations through client communication, matter records and the delivery of legal documents. Brings strong organisational skills, discretion with confidential information and a Diploma in Marketing Management.

Administrative Assistant and Messenger at Bvuma & Associates Inc. (2026-08 – Present)

• Support daily office administration through filing, scanning, copying and organising correspondence and matter documents.
• Receive client enquiries, take messages and direct requests to the appropriate staff member.
• Assist with scheduling appointments, maintaining office records and tracking documents received and dispatched.
• Collect and deliver correspondence and documents to courts, clients and other offices as instructed; keep delivery records and return acknowledgements.
• Prepare document bundles for collection or delivery and handle confidential client and matter information with care.

Sales Agent at OUTsurance (2020-03 – 2026-07)

Contract completed

• Assessed client needs and risk exposure, recommended suitable insurance cover and explained policy terms, conditions and benefits.
• Generated leads through cold calling, networking, referrals and community events; met or exceeded monthly and quarterly sales targets.
• Maintained client relationships to support customer satisfaction, retention and policy renewals.
• Processed applications, endorsements, claims and cancellations in line with industry requirements and maintained accurate CRM records.
• Worked with underwriters and claims adjusters to support policy administration and claims processing.

N6 marketing management (2020)

National Senior Certificate – Gwambeni High School (2017)