Jody Robain

Maintained accurate stock and order records, demonstrating attention to detail and numerical accuracy. Coordinated shift rosters and scheduling changes, supporting team organisation. Handled customer complaints and escalations, applying conflict management and communication skills.

Barista & Waiter at Woolworths South Africa (2024-08 – 2026-07)

• Maintained accurate stock and order records, demonstrating attention to detail and numerical accuracy.
• Coordinated shift rosters and scheduling changes, supporting team organisation.
• Handled customer complaints and escalations, applying conflict management and communication skills.
• Ensured strict compliance with hygiene and conduct standards, reflecting policy adherence.
• Assisted supervisors with cash-up reconciliation and reporting, building financial accuracy.

Waiter at Pepper and Pearl (2023-07 – 2024-07)

• Supported onboarding of new staff, mirroring HR orientation functions.
• Managed confidential reservation and payment data with discretion.
• Monitored inventory and submitted restocking requests, applying organisational and planning skills.
• Communicated across departments to resolve issues quickly, ensuring service delivery.

Waiter at Copper Club (2022-01 – 2023-07)

• Assisted management with filing and documentation, strengthening administrative skills.
• Maintained compliance with workplace health and safety policies.
• Supported cash reconciliation and reporting, reinforcing numerical and analytical skills.
• Contributed to a positive team culture through clear communication and collaboration.

Diploma in Human Resource Management – Boston College (2018 – 2020)

Higher Certificate in Human Resource Management – Boston City Campus (2017 – 2018)