Judith Matuludi

I am currently unemployed, i used to work at Eqstra Management company as AX frontline support (Helpdesk Agent).

I am a very keen and outspoken individual with a strong ambition to learn and grow in all topical issues and current events in any field.

I am a very passionate person with the energy to complete all given tasks in the time also i relate to all people from different backgrounds,religions and I consider myself a strong team player as I am able to work confidently around group members.

I’m looking to work for an organisation that will allow me to contribute my refined skills, productivity, and competent knowledge, which I have acquired.

I possess an ability to establish exactly what is required of me and to know how to go about business by adopting a systematic and methodical approach to my work.

Interacting with a diverse group of employees and clients is one of my biggest approaches because that is what determines the growth of any organization.

I have a positive effect on team spirit and morale, and i am very much enthusiastic. I treat others with respect, and most of all, I can build credibility and trust. I believe to be self-driven and inspiring with a very strong display of confidence without being arrogant to others.

In conclusion,

I am eager to gain new experiences, improve my skills, and broaden my understanding of the dynamic economic world.

IT Helpdesk Support

Providing first line support and practical assistance to system users

• Priorities and managing workload accordingly
• End user support and resolve calls logged by users within agreed SLA’s
• General administration of the helpdesk
• Provide support by assisting system users and solving queries
• Logging of incidents with accurate detail
• Identify recurring problems
• Report writing using relevant reports
• System Training and maintenance
• Training users on supported applications
• Documentation of system changes
• Maintaining system setup on user p

Business Process Analysis from Bytes People Solution