Junior Raborifi

Highly experienced Sales and Service Consultant with 10+ years in the banking sector. Proven success in sales target achievement, customer relationship management, lead generation, and financial product advisory. Strong expertise in regulatory compliance (FAIS), risk management, customer retention, and CRM systems. Recognised for driving revenue growth, delivering excellent customer service, and supporting administrative and operational functions.

Sales and Service Advisor - Nedbank

(2013-12)

• Consistently meet and exceed monthly sales targets through effective client engagement and needs analysis
• Drive revenue growth by cross-selling banking products including accounts, loans, and credit facilities
• Improve customer retention by building long-term client relationships and delivering personalised service
• Ensure compliance with FAIS, FICA, and internal banking regulations
• Perform administrative duties including reporting, data capturing, and account management

Sales Agent – Outbound Sales - Nedbank

(2008-11 - 2013-12)

• Achieved and exceeded outbound sales KPIs through lead generation and conversion strategies
• Increased product uptake through cross-selling and upselling techniques
• Maintained accurate client records using CRM and banking systems
• Delivered high-quality customer service and resolved client queries efficiently

Sales Administrator - Nedbank

(2007-05 - 2008-10)

• Managed administrative processes including document management and data capturing
• Conducted credit checks and client verification to support risk management
• Supported reporting and operational functions to improve team efficiency
• Acted as team lead when required, demonstrating leadership and coordination skills

Banking Certificate - Banking - Chartall Business College (2019)

FAIS RE5 - Financial Advisory - Leselo (2011)

Contact Centre Support Course - Customer Service - IFUNDI (2010)

Senior Certificate - Thuto Lehakwe High School (2003)