Digital Content Administrator - Dimension Data - Pretoria, Remote
(2021-12)
Coordinate the planning, editing, and publishing of marketing and operational content for high-traffic motor industry websites (e.g., Toyota, Nissan, Ford), ensuring all published materials are relevant, accessible, and compliant with client style guidelines. Build and optimize website pages, manipulate images, and maintain content integrity while managing approvals and postings within strict deadlines.
- Execute targeted email and SMS marketing campaigns, analyzing performance metrics to refine strategies and improve engagement rates, contributing to increased sales through effective digital outreach.
- Provide exceptional customer service by responding to inquiries and feedback from website users, enhancing the overall user experience and fostering loyalty, which directly impacts sales performance.
- Manage executive calendars, scheduling meetings and appointments to optimize time management and ensure effective communication across teams.
- Prepare and organize meeting agendas, take minutes, and follow up on action items to ensure timely completion of tasks.
- Assist in the preparation of presentations and reports, compiling data and insights to support decision-making processes.
- Coordinate travel arrangements and logistics for executives, ensuring smooth and efficient travel experiences.
Intake Specialist / Non-Attorney Salesperson - Goldstein Immigration Lawyers - Remote
(2021-02 - 2022-01)
Conducted thorough inbound and outbound calls to new, prospective, and existing clients, effectively qualifying leads and scheduling consultations to drive business growth and increase sales. Managed the onboarding process for new clients via phone and Zoom, ensuring a seamless transition and addressing any questions regarding U.S. visa types and requirements, demonstrating commitment to customer service and sales conversion.
- Responded promptly to client inquiries via email, providing detailed information and maintaining a professional demeanor to foster trust and rapport, which contributed to higher client retention and sales.
- Utilized CRM systems to track client interactions, streamline workflows, and enhance follow-up processes, resulting in improved client satisfaction and increased sales opportunities.
Claims Administrator - WCA - Workers Compensation Assistance - Pretoria
(2019-01 - 2021-01)
Handled injury on duty (IOD) claims from initiation to resolution, ensuring compliance with regulatory requirements and timely follow-up on payments for clients, enhancing customer service experiences while promoting the firm's services to potential clients.
- Appointment Setting - Proactively contacted potential clients to schedule appointments for consultations regarding IOD claims, effectively qualifying leads and ensuring a steady pipeline of new business opportunities.
- Coordinated with various departments, including finance and legal, to expedite claims processing and resolve issues efficiently, demonstrating strong problem-solving skills in customer service and supporting sales efforts through effective client management.
- Conducted regular visits to compensation fund departments to advocate for clients and ensure claims were processed in a timely manner, enhancing client relationships and satisfaction, which can lead to referrals and new business opportunities.
Customer Relations Manager & Sales Administrator - Montana Family Market - Pretoria, ZA
(2016-11 - 2018-12)
Oversaw customer relations management for a market with over 500 stalls, ensuring high levels of customer satisfaction through effective communication and problem resolution, directly impacting sales growth.
- Prepared and organized supporting documents and data for meetings, contributing to informed decision-making processes that positively impacted sales strategies and market performance.
- Coordinated the application process for prospective tenants, managing site visits and facilitating smooth onboarding to maximize market occupancy, ultimately enhancing customer service and contributing to increased sales.
- Implemented social media marketing strategies to promote the market, increasing foot traffic and engagement through targeted campaigns, which directly supported sales objectives.
- Managed sales operations by processing tenant applications, handling inquiries, and maintaining accurate sales records to support overall market revenue.
- Collaborated with vendors and tenants to optimize product placement and promotions, driving sales through effective merchandising strategies.
- Analyzed sales data to identify trends and opportunities for improvement, presenting findings to management to inform strategic decisions aimed at increasing sales.
Financial Administrator (Cash Office Responsible) & Trainer - Hennes & Mauritz (H&M) - Stockholm, Sweden / JHB, South Africa
(2015-06 - 2016-10)
Managed daily, weekly, and monthly cash office routines, ensuring compliance with financial protocols and accuracy in money handling, supporting overall sales operations and financial reporting.
- Provided HR support by assisting in payroll calculations and training staff on cash handling procedures, fostering a knowledgeable and efficient team dedicated to customer service and sales excellence.
- Addressed customer complaints related to refunds and product inquiries, utilizing strong problem-solving skills to enhance customer experience and loyalty, which directly influenced sales retention.
- Served as a Sales Trainer, developing training materials and conducting workshops for new sales associates, focusing on effective selling techniques and customer engagement strategies to enhance sales performance.
Sales Associate - Apparel Group - Tommy Hilfiger - Abu Dhabi, UAE
(2014-11 - 2015-03)
Engaged customers through effective selling techniques, driving sales of Tommy Hilfiger products and achieving monthly sales targets while providing exceptional customer service.
- Conducted daily banking and maintained accurate records of sales transactions, contributing to overall store performance and customer satisfaction.
- Trained new employees on point-of-sale systems and customer service best practices, enhancing team effectiveness and service quality, which directly supported sales goals.
Social Media Manager - Tenders Galore - Johannesburg, Remote
(2013-04 - 2014-10)
Developed and implemented a comprehensive social media strategy, increasing brand visibility and engagement across platforms, ultimately driving sales leads.
- Managed daily updates and interactions on social media accounts, ensuring timely and relevant messaging that resonated with target audiences and supported customer service initiatives.
- Analyzed social media metrics to assess campaign effectiveness and inform future strategies, resulting in increased follower engagement and brand loyalty, contributing to overall sales growth.
Tele Sales / Call Center Agent - Old Mutual - Cape Town, ZA
(2006-03 - 2010-12)
Cold calling. Managed inbound and outbound calls as a consultant for Nedbank, effectively selling credit cards (MasterCard, Visa, and American Express) and Old Mutual policies (funeral, life, education) to both new and existing clients, consistently meeting or exceeding sales targets.
- Developed strong customer relationships through personalized service, addressing client needs and concerns to drive sales and ensure satisfaction.
- Achieved sales targets consistently by employing consultative selling techniques and maintaining an in-depth understanding of product offerings, resulting in increased revenue for the department.
