Karim Fridi

DYNAMIC AND ENTHUSIASTIC PROFESSIONAL WITH A PROVEN TRACK RECORD IN CUSTOMER SERVICE AND SUCCESS IN FAST-PACED ENVIRONMENTS. STRONG ABILITY TO ADAPT AND APPLY A DIVERSE SKILL SET TO DRIVE COMPANY OBJECTIVES FORWARD. DEDICATED TO DELIVERING EXCEPTIONAL RESULTS THROUGH A MOTIVATED ATTITUDE AND STRATEGIC PROBLEM-SOLVING. COMMITTED TO CONTRIBUTING EFFECTIVELY TO TEAM SUCCESS AND ORGANIZATIONAL GROWTH.

Photography and Videography at Lux Lens (2025-03 – Present)

Main sectors are Real estate, Matric dances and small business events. Adobe Lightroom, Photoshop and Premiere Pro proficient.

• Developed and implemented creative concepts for promotional videos, leading to increased audience reach and impact.
• Captured and edited high-quality photography and videography content.
• Collaborated with clients to understand project requirements, ensuring alignment and satisfaction throughout the production process.
• Streamlined post-production workflows by adopting new software tools, resulting in more efficient project turnaround times.
• Conducted on-site shoots in various environments, adapting quickly to changing conditions to deliver optimal results.

Product Support Advisor at Garmin Ltd (2024-09 – 2025-03)

• Delivered expert technical support and product advise for Garmin's consumer electronics, including GPS devices, smartwatches and fitness trackers.
• Assisted customers via phone, email, and chat, resolving issues efficiently while maintaining high customer satisfaction.
• Diagnosed hardware and software issues, providing troubleshooting steps and escalating complex problems to the engineering team when necessary.
• Maintained in-depth knowledge of Garmin's product line and software updates to provide accurate, up to date support.
• Collaborated with cross-functional teams to improve support processes and contribute to product feedback loops.

Barista (Shift Leader) at Costa Coffee (2022-09 – 2024-07)

• Provided instructions and feedback to team members during shifts.
• Trained new hires and set up mentoring relationships to drive team performance.
• Assigned tasks, projects and responsibilities to team members and monitored status.
• Led by example and demonstrated company best practices.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Trained and mentored new employees to maximize team performance.
• Promoted safe and tidy work areas through inspections and cleaning checklists.
• Answered questions and resolved employee complaints.
• Practiced food and health safety to comply with guidelines.
• Reconciled cash drawers and prepared bank deposits.
• Logged daily activities and notable incidents during production shifts.

Barista (Key Holder) at Costa Coffee (2019-06 – 2022-08)

• Responsible for uplifting team members as a Key holder, making stock orders and stock take.
• Overseeing the management of the store when the manager is not around.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
• Answered questions about menu item ingredients, cooking methods and costs to assist with decisions

Activity Organizer at Southbourne School of English (2019-06 – 2019-10)

• Oversaw organizing trips and activities for foreign exchange students over the summer period.
• Remained calm under pressure to resolve issues and deliver smooth, professional event management.
• Designed event set-up and displays to match client requests.
• Supported project managers with defining and developing event briefs.
• Registered and briefed attendees on event schedules.
• Completed risk assessments to verify health, safety and environmental compliance ahead of events.

NSC South African high school certificate – Queens High School (2014 – 2018)

BTEC Level 3 Extended Diploma in Music Technology – Bournemouth and Poole College (2019-09 – 2021-05)

Music Engineering – University of the West England (2022-09 – 2024-07)