Kaylin Japhtha

Great organization and time management skills with intensive office management experience. Possess great communication skills in both verbal and written communication as well as being detail orientated. Comprehensive knowledge of company solutions.

Data entry / Customer Relations - ATAIN Pty Ltd

(2023-01)

• Queue Management Data Entry: Responsible for organizing and entering customer inquiries and service request information into the queue management system to ensure efficient tracking and resolution.
• Better Business Bureau Portal Complaint Support: Managing and resolving customer complaints submitted via the Better Business Bureau platform, with a focus on maintaining customer satisfaction and adhering to established business practices.
• Conduct Routine Agent Audits: Perform regular evaluations of agent performance to verify accuracy and uphold quality standards.
• Maintain Daily Work Trackers: Update Excel spreadsheets consistently to monitor and record daily operational activities.
• Respond to Passenger Inquiries Regarding Previous Travel: Engage with customers through email to resolve concerns from past travel experiences, restore trust, and provide tailored solutions to enhance overall satisfaction.
• Support with Refunds, Baggage, and Booking Issues: Assist customers in resolving matters related to flight refunds, luggage complications, and reservation management, ensuring timely and effective service delivery.

Receptionist Temp - Mercedes-Benz Group

(2022-10-20 - 2022-12-17)

• Answering and operating the switchboard and directing the calls to the correct recipient.
• Assist with making bookings related to vehicle service to minimize workload for the bookings clerk

Data Capturer, Administrative Assistant and Operations Assistant (Learnership position) - DSV Logistics

(2020-04 - 2022-07)

• Answering and operating the switchboard and directing the calls to the correct recipient.
• Ordering stationery for relevant departments.
• Data capturing
• Responsible for general filing and of hazard, QSHE documents and maintaining company filing standards.
• Responsible for client liaison regarding the expected delivery time of parcels and expediting the delivery of said parcels.
• Responsible for contacting clients to gather information on their returned parcels and general assistance with queries.
• Operation of Blu Jay System (a system which was designed for DSV which allows one to add driver stops manually).
• Responsible for sending the drivers their trips for the day via Blu Jay.
• Creation of waybills on the Blu Jay system.
• Creation of invoices on the Blu Jay system.
• Responsible for driver and customer liaison for documents which were required to be re signed and captured on the system.

Expeditor / Dispatch Clerk - Rhomberg Instruments

(2019-07 - 2020-01)

• Responsible for the packaging of bulk orders.
• Responsible for contacting couriers to arrange for the collection of orders.
• Responsible for the completion of the waybills.
• Assist the dispatch clerk with the packing of all other orders and label making.
• Responsible for client liaison and that all invoices are correct and sent to clients.
• Assist the sales team with customer orders and confirmation dates for the completed orders.
• Assist the sales team with the follow ups on orders.
• Information gathering from Syspro.

Assistant Accounts Clerk - Rhomberg Instruments

(2019-01 - 2019-06)

• Responsible for all filing and maintaining company filing standards.
• Responsible for receiving all invoices and signed proof of deliveries (making sure all invoices have their signed proof of delivery or waybill).
• Responsible for capturing all invoices and signed proof of deliveries on an excel spreadsheet and matching it up to make sure all invoices and proof of deliveries have been received.
• Archiving all account files and correctly storing the archived files in the archive storeroom (archiving includes packing, labelling, and boxing files in date and year order).
• Responsible for customer liaison for queries relating to signed proof of deliveries and waybills.
• Responsible for capturing all customer information on a spreadsheet.
• Responsible for filing and safe keeping of SANAS certificates (SANAS accreditation certificate is a formal recognition by the Government of South Africa that an organization is competent to perform a specific task).

Certificate - Human resource management

Higher Certificate - Business administration

Higher certificate - Road transportation supervision