Asithandile Tyali

Detail-oriented Administration Clerk with expertise in health information systems and patient registration. Responsible for data capture in HIM systems, managing records, and supporting frontline operations to ensure efficient service delivery. Experienced in customer support and adept in CRM systems, effectively resolving client inquiries and enhancing satisfaction. Recognised for reliability and commitment to team goals.

Customer Support Administrator at Collinson Group (2024-07 – Present)

• Provided exceptional customer support through effective communication and problem-solving techniques.
• Managed customer inquiries via phone, email, and chat platforms to ensure timely resolutions.
• Managed 30 incoming emails daily from customers, ensuring timely responses and resolutions.
• Responded to members' written enquiries through direct communication and email correspondence.
• Liaised with internal offices and merchant partners to resolve transactional queries promptly.
• Coordinated membership invoicing and reconciliation to uphold compliance with company policies and client agreements.
• Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
• Provided comprehensive support in the operational maintenance of a global online loyalty rewards platform, using Salesforce to send emails to clients.
• Produce reports for stakeholders.
• Prepared agendas and materials for meetings and minutes capture to support timely action tracking.
• Led document typing for reports and correspondence while maintaining an effective filing system.
• Oversaw ordering of stationery and equipment to ensure operational continuity and readiness.
• Drove timely submission of statistical data and compiled databases, rosters, and monthly reports.
• Provide admin support to supervisors/Managers.

Administrative Assistant at Deep medical Therapeutics (2023-06 – 2023-12)

Managed office administration and provided secretarial support to enhance reception and daily operations. Managed responses to incoming telephonic queries, ensuring accurate message delivery and effective communication.

• Prepared agendas and materials for meetings and minutes capture to support timely action tracking.
• Led document typing for reports and correspondence while maintaining an effective filing system.
• Oversaw ordering of stationery and equipment to ensure operational continuity and readiness.
• Drove timely submission of statistical data and compiled databases, rosters, and monthly reports.

Administration Clerk at Department of Health Kuyasa clinic (2021-08 – 2023-03)

• Provide admin support to supervisors/Managers.

Admin Clerk at Supply Chain Management (logistic and Assets) at Department of Correctional services (2019-08 – 2020-07)

• Coordinated scheduling of departmental meetings and events, facilitating efficient communication and collaboration.
• Organised and filed documents into designated folders for easy retrieval.
• Processed client admissions using the Clinicon system for efficient service delivery.
• Recorded client information accurately in the Prehmis system to maintain up-to-date records.
• Processed confidential health records accurately, maintaining privacy and compliance standards.
• Assist with queue marshal duties.
• Register citizens on western cape health website.
• Capture data on various Health Information Management Systems.
• Answered over 50 calls each day on multi-line telephone systems, supporting communication needs of 60 staff members.
• Assisted in preparing reports and documentation for regulatory compliance audits.
• Supported data entry and maintenance of electronic health information systems.
• Managed asset movement and bar coding, facilitating effective tracking and inventory control.
• Conducted annual financial asset counts, reporting losses, theft, shortages, and surpluses to ensure compliance and accurate financial reporting.
• Perform monthly reconciliation of assets between BAS and LOGIS.
• Monthly and quarterly returns.
• Prepared monthly RR032 reports to monitor performance metrics, supporting data-driven decision-making.
• Ensure disposals of assets pertaining to SCM policies and procedures.
• Inventory and stores management (stationery and cleaning material).
• Full POD (Proof of Delivery) function.
• Ensure signed Proof of Delivery is received for every delivery.
• Collection of trip sheets.
• Ensure that trip numbers are recorded on LOGIS.
• Assisted in processing incoming correspondence and inquiries, maintaining accurate communication flow.
• Coordinated scheduling for court appearances and appointments, optimizing operational efficiency.
• Managed inmate records and documentation to ensure compliance with departmental standards.
• Utilised automated systems for data entry, enhancing accuracy in record-keeping procedures.

High School Diploma – Kwamfundo High School (2011-11)

National Diploma in Business management – Cape Peninsula University of Technology (2013-04)

Bachelor's degree in Project management – Cape Peninsula University of Technology (2019-04)