Owner - Self-Employed - Garden Route
(2018-01 - 2021-11)
- Built and operated technical services business serving 30+ residential and commercial clients
- Installed and maintained CCTV, DSTV, audio/visual, and home automation systems with 95% client retention
- Secured service agreements with hotels, bars, and retail stores for ongoing maintenance and upgrades
- Managed sales, marketing, quoting, and customer relationships end-to-end
Sales Representative - Coca-Cola Beverages South Africa - Plettenberg Bay
(2016-05 - 2017-05)
- Managed sales route covering Plettenberg Bay to Nature's Valley, servicing 40+ outlets weekly
- Exceeded sales targets by 15% and opened 12 new accounts in 12 months
- Reduced short-dated stock by 20% through FIFO monitoring and client education
- Built strong relationships with distributors and clients to ensure product availability
Sales Consultant / Store Manager - Cell C - Knysna
(2018-08 - 2019-10)
- Led team of 6 to exceed monthly sales targets for 6 consecutive months
- Resolved customer escalations and complaints within 24 hours, improving satisfaction
- Managed store operations including stock, reporting, and compliance to brand standards
- Trained and mentored staff to improve sales performance and customer service
Telemarketer / Team Leader - Island House Training for Cash Flow Services - UK Market
(2011-01 - 2013-07)
- Promoted to Team Leader within 5 months for top performance
- Booked 15+ qualified UK appointments weekly for business advisors
- Trained new staff and managed team incentive programs to boost motivation
- Conducted disciplinary hearings and performance coaching
Assistant Manager / Office Administrator - Cham Engineering CC - George
(2010-08 - 2012-01)
- Handled quotations, invoicing, bookkeeping, payroll, and tender applications
- Supervised manufacturing processes including welding and grinding
- Sourced new clients and supported marketing initiatives
Call Centre Agent - Telkom - Bloemfontein
(2006-12 - 2009-03)
- Managed 50+ customer queries daily and met monthly sales targets
- Acted as Floorwalker and assisted with supervisory duties
- Represented staff as Union Shop Steward and chaired daily team meetings
Salesman / Technician - Knysna Electronics - Knysna
(2014-05 - 2016-04)
- Managed sales department and provided technical support for Multichoice products
- Assisted with home automation, inverters, and LED lighting installations
- Handled quotations, sales orders, and stock management on SAP and Pastel
Telemarketer - Greenfield Business Recovery - Remote
(2023-05 - 2024-11)
- Booked appointments with UK businesses for financial advisory services
- Maintained high call volumes and conversion rates through objection handling
