Keletso Matlhasi

Call centre & Tele sales agent

Talent

PretoriaMember since June 15, 2026

Outbound callsTelesalesCustomer serviceData capturingComputer literacyCommunicationMicrosoft WordQuality assuranceTelephone etiquette

Hire this person

Send a job offer directly to this candidate

Outbound callsTelesalesCustomer serviceData capturingComputer literacy

About

Answering inbound, outbound, telesales Type calls and placing adverts Customer care service and solve problems

Experience

Call centre & Tele sales agent at Junk mail (2006-10 – 2008-12)

Answering inbound, outbound, telesales
Type calls and placing adverts
Customer care service and solve problems
Data capturing
E-mail client prove of payment
Relevant information transmitted to client

Call centre agent at Toyota (2009-01 – 2009-09)

Answering inbound, outbound, telesales and customer care
Book appointment for client at dealerships
Confirm appointments and book test drive for clients
Type call
Dealing with all queries through to resolution
Logging of all queries
Keeping client up to date with their queries
Complete admin tasks, in keeping accurate detailed stats of all queries and reporting on weekly bases
Routing all queries to correct departments
Make enquiry for client at dealership
e-mail clients information to the dealership

Help desk Supervisor at G4S Deposita (2009-10 – 2011-09)

Answering inbound, outbound, customer service
Log technical calls for client and dispatch technician
Check client figures on IMP (Internal management platform)
Log call on pastel and update calls on pastel
Handling Nedbank queries
Sent e-mails to client for figures that they required
Closing call out with technicians
Compiling report for Nedbank, Game stores and kfc stores
Assisting client with technical queries over phone
Routing all queries to correct departments

Inception office administrator Team leader at G4S Deposita (2011-10 – 2013-12)

Receiving contract documents from Deposita sales Advisor, ABSA Sales Advisor and G4S Sales advisors, loading client's information on cash ops system, Pastel, TMS
Validating client's information
creating username and password for clients
Creating CIT cards and loading cards on the TMS system
Allocating and loading requested Device for client
Loading international clients
Authorizing for any changes on the systems
Compiling daily, weekly and monthly reports
Confirming transaction with ABSA
Technical advisor
Drafting client's letter
Drafting clients manual
Activating clients to go live
Arranging Insurance risk cover for client
After sales follow up
Updating of customer contact details
Assisting with client queries
Scheduling installation date with client and confirming appointment date
Respond to orders, general customer inquiries, and completion of contracts
General office admin, filling

Fleet Consultant at Nissan SA (2013-12 – 2014-12)

To assist with all Client initiatives as required (e.g. data capturing, verification, lead fulfilment, telephonic surveys, customer care etc.)
To handle all inbound and outbound calls
To handle all queries and complaints (telephone, email, fax, etc.)
To provide assistance/information to dealers / customers relating to: Warranty and service plan queries
Marketing-related queries
Customer care queries
General product queries
General service-related queries
To remain abreast of the latest products, launches, campaigns, etc. at all times
To maintain a high level of telephone etiquette at all times
To log all information on the relevant software programmer
To ensure a high standard of detailed information regarding information logged
To maintain a high level of accuracy at all times
To follow up with customers and all other involved parties timorously
To ensure customer satisfaction at all times, as far as possible, relating to the issue at hand
To liaise with the relevant specialists in situations where information specialized is required in order to assist customers
To refer escalated cases to the Account Manager and/or Team Leader for decision making, when required
To assist with all other special projects as required (e.g. data capturing, verification, lead fulfilment, telesales, etc.)
To be proactive regarding the handling of all special projects
To ensure the timeouts resolution of cases, queries, verifications, sales, etc.
To liaise/mediate with the relevant Dealers and/or other Companies on behalf of customers, when required
To reach a quality rating of 85% for case management and 85% for call quality, as per the SLA
To reach a productivity level of 85%
To compile daily productivity reports as required
To compile general reports as required
To ensure that resources of time, skills, equipment and materials are neither wasted nor misused
To support the work performed by others
To base judgments predominantly on knowledge, skills and experience to solve problems
To exercise judgment through the senses, i.e. hearing, sight, etc. e.g. using training and experience with discretion cantered on quality in order to solve problems
To provide accurate advice and information to customers and to adhere to quality standards

Dealer Co-ordinator at Basil Green Ford (2015-02 – 2017-03)

To assist with all Client initiatives as required (e.g. data capturing, verification, lead fulfillment)
Lead Centre Sales Coordinator, calling online leads provided by our service provider ix motoring
To handle all inbound and outbound calls
To provide assistance/information to dealers / customers relating to
To maintain a high level of telephone etiquette at all times
To log all information on the relevant software programmer
To ensure a high standard of detailed information regarding information logged
To maintain a high level of accuracy at all times
To follow up with customers and all other involved parties timorously
Ensure that Dealerships/ Sales consultants calls the client within 20min
Following up with Sales Executives and updating customers on feedback
Updating online leads on Leads Management System daily. Following up with the dealerships daily.
Compiling monthly sales and automate reports
Achieving weekly targets
Calling New and existing clients. Following up with the dealerships, online service bookings and parts enquiry.
Coordinating sales for Fleet Africa
Cold Calling

Dealer Co-ordinator at Cittoncars (2015-02)

To assist with all Client initiatives as required (e.g. data capturing, verification, lead fulfillment)
Lead Centre Sales Coordinator, calling online leads provided by our service provider ix motoring
To handle all inbound and outbound calls
To provide assistance/information to dealers / customers relating to
To maintain a high level of telephone etiquette at all times
To log all information on the relevant software programmer
To ensure a high standard of detailed information regarding information logged
To maintain a high level of accuracy at all times
To follow up with customers and all other involved parties timorously
Ensure that Dealerships/ Sales consultants calls the client within 20min
Following up with Sales Executives and updating customers on feedback
Updating online leads on Leads Management System daily. Following up with the dealerships daily.
Compiling monthly sales and automate reports
Achieving weekly targets
Calling New and existing clients. Following up with the dealerships, online service bookings and parts enquiry.
Coordinating sales for Fleet Africa
Cold Calling
Developing of systems and Policies, Procedures, Sequence & Interactions, System Level Procedures and Forms & Templates
Conduct Audits (Audit Reports, Meeting Of Minutes, Non-Conformance Reports, Corrective And Preventive Actions Reports)
Implementation Of Systems
Follow-up with clients via phone and email
Interact with Client requirements
Client service
Quality Assurance
Attend Meetings (internally and externally)
Maintain a current and accurate filling system (server and projects filing)
Report to Senior Project Manager on status and progress of Systems. (Report, E-mail, or verbally)
Using a Variety of Software Packages, Such As Microsoft Word, Outlook