costumer Support Engineer
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I can Install and maintain end-user computing systems, computer software, hardware and a variety of internet applications, networks and operating systems and troubleshooting. Maintain scanners, Ba-log systems, Biometrics devices, and Office 365. Provide helpdesk support service, Investigates reasons for problems and solves them for clients, follows up on all outstanding queries timeously within as per SLA with clients, analysing and solving problems, ensuring customer satisfaction, provide input for more proactive support (i.e. repetitive problems).
Log all calls received at the helpdesk and update logs with progress of solution / investigation on regular basis, with AD Manager and Manage Engine Service Desk plus Applications, multi-task and dedicated to my work. Put effort in every work I do to ensure high performance, give remarkable results and meet expected demands.
Research and identify solutions to software and hardware issues, diagnose and troubleshoot technical issues, including account setup and network configuration .Ask customers targeted questions to quickly understand the root of the problem, track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue, properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Prioritize and manage several open issues at one time, follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Maintain jovial relationships with clients
Business Communications & Calculations
Provide helpdesk support service, Investigates reasons for problems and solves them for clients, follows up on all outstanding queries timeously within as per SLA with clients, analysing and solving problems, ensuring customer satisfaction, provide input for more pro-active support (i.e. repetitive problems). Log all calls received at the helpdesk and update logs with progress of solution / investigation on regular basis, with AD Manager and Manage Engine Service Desk plus Applications
