Kezia Grill

Customer Relations

Talent

Century City, Western CapeMember since May 25, 2026

Customer RelationsCustomer SupportManagementCloud ComputingUi/uxVolunteerHelpdesk Support

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Customer RelationsCustomer SupportManagementCloud ComputingUi/ux

About

Enthusiastic cloud practitioner with recent AWS re/Start training, holding AWS Certified Cloud Practitioner certification. Possesses foundational knowledge in cloud computing, Linux, and Python, eager to apply these skills in a dynamic tech environment.

Experience includes event facilitation and teamwork through volunteer work. Committed to leveraging technical aptitude and problem-solving skills to contribute effectively to a forward-thinking organisation and support its growth.

Experience

Internship at AWS re/Start (2024-02 – 2025-02)

Mastered cloud foundations through comprehensive training, including hands-on labs with various AWS services, culminating in the attainment of the AWS Certified Cloud Practitioner certification.
Developed practical expertise in Linux systems and Python programming, applying these technical skills to real-world scenarios within the AWS environment.

Volunteer work at RLabs - Reconstructed Living Labs (2024-10 – 2025-11)

Contributed to the organisation and facilitation of the annual Afrilabs gathering, acquiring valuable event management and teamwork experience while supporting the tech and innovation community.
Delivered hospitality services, including the provision of refreshments, to ensure a welcoming and comfortable environment for all attendees.
Assisted in the organisation and facilitation of senior gatherings hosted by the company on a monthly basis

Customer Relations at RLabs - Reconstructed Living Labs (2025-03 – Present)

Monitor and respond to comments, messages, and user interactions across platforms e.g via email, live chat, and HelpScout.
Track and analyze community sentiment and feedback for continuous improvement.
Document and analyze feedback to refine engagement and content strategies.
Work with developers to address technical issues that impact user experience.
Identify and report technical issues, such as dead links, bugs, and incorrect information.
Provide periodic reports on content performance, engagement metrics, and user feedback.
Collaborate with partners and stakeholders to keep listings current.
Track common issues and report trends for product improvements.