Kgabo Masoga

NYS PROGRAM INTERN

Admin Clerk intern at Tshwane District Health Services (2020-09 – 2022-09)

NYS PROGRAM INTERN

• Managing an office’s general correspondence, including phone calls, e-mails and faxes
• Developing and maintaining an effective filling system
• Scheduling appointments
• Operating and maintaining office equipment like printers and replenishing office supplies as needed
• Preparing and proofreading office documents such as memos and reports and distributing these as necessary
• Good telephone etiquette
• Maintaining inventory of office supplies and ordering new items as needed
• Assist in supervision of cleaners
• Stock taking
• Ask invoice from suppliers of security and photocopy machines for payment purposes
• Assist in making payments for security and photocopy copy machines for the whole of Tshwane District
• Attend work-cycle using SAP system
• Managing and verifying the distribution and processing of outstanding invoices
• Handle queries from internal and external clients (Managers and Suppliers)
• Filling Documents

Collections Agent at Network Collections (2023-05 – 2024-05)

• Confirm employment details and verified account holder.
• Assisted in tracing debtors and record relevant information for follow-up
• Contacted debtors to identify issues and provide appropriate solutions
• Booked files to the correct department and agents
• Provided company information and assisted in making payments arrangements
• Acted as the first point of contact,maintaining professionalism and Confidentiality

Outbound Agent at Vertex Solutions (2025-04 – 2025-11)

• Make outbound call to clients with overdue accounts and discuss outstanding debts
• Negotiate affordable repayment plans aligned with clients requirements
• Accurately document communication,payment arrangements and debtors information on the CRM System
• Ensured compliance with debt collection laws,policies snd ethical standards
• Consistently achieved individual and team collection targets
• Provide professional customer Service, addressing debtors inquiries and disputes
• Resolved discrepancies and issues related to accounts and payments.

Outbound collections Agent at WNS Global Services (2025-11 – Present)

• Making Outbound calls to UK customers regarding their energy accounts (gas and electricity)
• Discuss the outstanding balance on the account, take payments and set repayment plans/ debit orders.
• Respond to their queries via calls, emails or posts
• Understand customers need and give accurate solutions
• Reduce bad debts while maintaining good customer relations
• Escalate complex cases when needed
• Record all interactions accurately.

N4 in Public Management – EDUSA College (2022)

Grade 12 (Matric) – Sekuruwe Combined School (2018)