Service Controller at Daisy Business Solutions (2025-11 – Present)
Service Controller managing connectivity service calls and customer operations
- Log connectivity service calls
- Identifying correct fault diagnosis
- Process applications on behalf service providers
- Processing quotations and invoices
- Provide regular feedback to relevant parties i.e. clients, suppliers and internal staff
- Accurately load all information on the BPO system
- Ensure timeous handling of all customer queries
Service Controller at Konica Minolta (2014-05 – 2025-11)
Coordinated daily service operations and managed customer-technical team liaisons
- Coordinated daily service operations, ensuring timely assignment and dispatch of technicians to meet customer needs and SLAs.
- Acted as the primary liaison between customers and technical teams, managing service requests, updates, and escalations.
- Scheduled preventative maintenance and emergency repairs, optimizing workforce availability and minimizing downtime.
- Monitored service job progress and resource utilization through internal systems.
- Maintained accurate records of work orders, customer interactions, and service metrics for reporting and compliance.
- Collaborated with service managers and engineers to ensure efficient resolution of technical issues and high customer satisfaction.
- Analyse service data to identify trends, inefficiencies, and areas for process improvement
Sales and marketing learnership at Konica Minolta (2013-05 – 2014-04)
Marketing and sales support learnership program
- Assisted in developing and executing marketing campaigns, including social media promotions, email newsletters, and in-store activations.
- Conducted market research and competitor analysis to support product positioning and promotional strategies.
- Supported the sales team with lead generation, customer follow-ups, and sales reporting.
- Helped organize and coordinate events, product launches, and promotional activities.
- Engaged with customers to understand their needs, present product features, and assist in closing sales under supervision.
