Kgothatso Innocencia

Assisted customers in product selection by providing detailed information to enhance satisfaction and drive sales. Processed sales transactions efficiently using the Point of Sale (POS) system ensuring accuracy and speed. Implemented promotional strategies to upsell and cross-sell products, contributing to increased revenue.

Sales assistant - Fleisherei - Pretoria

(2018-02 - 2024-08)

• Assisted customers in product selection by providing detailed information to enhance satisfaction and drive sales.
• Processed sales transactions efficiently using the Point of Sale (POS) system ensuring accuracy and speed.
• Implemented promotional strategies to upsell and cross-sell products, contributing to increased revenue.
• Ensured compliance with health and safety regulations within the store to provide a safe shopping environment.
• Handled customer returns and exchanges professionally to maintain customer trust and store reputation.
• Managed cash handling procedures ensuring accuracy and security during transactions.
• Organised and maintained the visual merchandising of the store to enhance customer experience and drive sales.
• Managed store inventory levels through regular stock checks and coordination with suppliers to prevent shortages.
• Executed daily store opening and closing operations, ensuring all protocols and checklists were adhered to.
• Conducted regular stock audits to identify discrepancies and ensure optimal inventory levels.
• Provided exceptional personalised customer service by understanding individual needs and recommending suitable products to boost customer satisfaction.

Bureau operator - First Coast Technologies - Johannesburg

(2024-08)

Department of Labour UIF project, Department of Public Works project

• Organised and maintained confidential project documents to ensure easy retrieval and compliance with departmental standards.
• Digitally scanned large volumes of documents with high attention to detail to support electronic record keeping.
• Entered and updated data accurately in the department's database, supporting efficient information management.
• Maintained a systematic filing system for both physical and digital documents to enhance organisation and accessibility.

National senior certificate - Norkem Park High School (2014-12)