Khumo Thibeletsa

Luxury retail and customer service professional with over 9 years of experience across premium retail, sales, administration, reception, and team leadership. Proven ability to build strong customer relationships, drive sales performance, exceed service expectations, and maintain brand standards. Experienced in working within fast-paced, customer-focused environments and passionate about delivering exceptional luxury shopping experiences.

Special Events Crew Member at Coca-Cola (2023-08 – 2024-11)

• Represented a globally recognised brand at promotional events and activations.
• Delivered engaging customer experiences and strengthened brand awareness.
• Supported event execution while maintaining professional brand representation.

Assistant Manager at Sunglass Hut (2021-06 – 2023-05)

• Supported daily store operations within a premium retail environment.
• Led and motivated team members to achieve sales and service targets.
• Managed stock control, merchandising, cash handling, and store presentation.
• Built strong customer relationships and delivered exceptional shopping experiences.
• Assisted with staff training, performance management, and operational compliance.

Receptionist at Two Together Trading (2018-01 – 2021-03)

• Managed front-desk operations and provided professional customer service.
• Coordinated appointments, handled correspondence, and maintained records.
• Provided administrative support and ensured efficient office operations.

Sales Assistant & Cashier at Old Khaki (2015-02 – 2017-10)

• Delivered excellent customer service and achieved sales objectives.
• Processed transactions accurately and maintained merchandising standards.
• Supported stock management and ensured a positive customer experience.

Matric – THS Louis Botha HTS (2007 – 2014)