Pertunia Sithole

Dynamic Luxury Jewellery Advisor with extensive experience in high-end retail and client relations, possessing a deep understanding of luxury goods and the unique demands of discerning clientele. Recognized for exceptional attention to detail and strong interpersonal skills, I consistently provide tailored service that enhances the customer experience. My background includes roles at renowned brands such as Burberry and Louis Vuitton, where I honed my ability to manage diverse customer needs and foster lasting relationships.

A proven problem-solver, I adapt quickly to changing environments while maintaining a robust work ethic and time management skills to exceed sales targets.

Luxury Jewellery Advisor at Browns (2025-06 – Present)

• Provide discerning clients with a personalized, world-class experience while showcasing our stunning collections.
• Drive sales with confidence, aiming to exceed targets.
• Become a trusted advisor to clients, building lasting relationships in a refined, fast-paced setting.

Shared Service Administrator at Afrizan Peoples Solutions (2023-09 – 2025-05)

• Providing administrative and general HR support to the HR team and internal customers.
• Keeping all documentation, both electronic and physical, up-to-date, properly filed, and backed up with relevant supporting documents.
• Serving as the first point of contact for all HR administrative queries.
• Ensuring that SAP HR data and training records are current and accurate.
• Performing ad hoc duties as needed to support the HR.
• Coordinating training interventions and events, ensuring they are booked, approved, and executed according to established procedures.
• Maintaining up-to-date SAP records to support accurate reporting.
• Participating in HR-related projects.

Vehicle Sales Executive at BMW (2020-11 – 2023-08)

• Greeting customers, discussing their needs and advising on the most suitable vehicle.
• Showing customers the vehicles that are available and describing their features.
• Arranging test drives and accompanying customers on them.

Assistant Manager at Burberry (2018-06 – 2020-03)

• Assist the Retail Store Manager in planning and implementing strategies to attract customers.
• Coordinate daily customer service operations (e.g. sales processes, orders and payments).
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Monitor and maintain store inventory.
• Evaluate employee performance and identify hiring and training needs.
• Supervise & motivate staff to perform their best.
• Coach and support new and existing Sales Associates.
• Communicate with clients and evaluate their needs.
• Analyze consumer behavior and adjust product positioning.
• Handle complaints from customers.

Vehicle Sales Executive at Avis (2020-03 – 2020-10)

• Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.
• Understanding the characteristics, capabilities and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
• Taking customers on test drives and demonstrating vehicle features.

Client Advisor at Hugo Boss (2016-09 – 2018-05)

• Supports the Store Management in meeting sales goals, customer service targets and operating objectives through execution and accountability.
• Ensure store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Ensure store presentation standards are achieved and maintained.
• Regular attendance and full-time commitment are essential functions of the job.

Client Advisor (Maternity fill-in) at Louis Vuitton (2016-02 – 2016-08)

• Drive and achieve individual and team objectives and be accountable for sales results.
• Welcome every Client and provide the best Client experience.
• Advise Clients across the Brand and all product categories.
• Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty.
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store.
• Learn and master Brand and product knowledge.
• Respect Louis Vuitton Brand standards in terms of grooming and behavior.
• Follow the company's policies and procedures.

Sales Assistant at Pringle of Scotland (2013-05 – 2015-09)

• The opening and closing of the shop, cashing up and banking.
• Housekeeping, replenishing, merchandising and assisting customers with making a purchase.

Sales Assistant at Marion & Lindie (2012-04 – 2013-04)

• Responsible for merchandising of the store, selling of clothing and answering of calls.
• Making sure the store is clean and every client leaves the store pleasantly happy.
• Cashing up and banking of daily cash.
• Month-end performance capturing.

Certificate in Introduction to Marketing – University of South Africa (2007-01 – 2008-11)