Kiara Lochenberg

Versatile and adaptable professional with a Bachelor of Arts in English and Media Studies and a short course in Business Strategy and Marketing. Experienced in customer-facing roles within the financial services sector, with strong communication, problem-solving, and client engagement skills. Currently seeking to transition into a new industry and apply transferable skills in a dynamic professional environment.

Financial Services Representative - Ison Xperiences - Durban

(2025-03)

• Enhanced customer relationships with personalized service and addressing individual concerns promptly.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Worked closely with other departments to provide seamless service delivery for complex client requests.

Customer Service Representative - Ison Xperiences - Durban

(2024-04 - 2025-03)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Bachelor of Arts - Humanities (Media Studies and English) - University of Cape Town (2024-03)

Short Course - Business Strategy and Marketing - University of Cape Town (2023-05)