Marvin Naidoo

Customer-focused professional with 12+ years of experience in sales, call center operations, administrative support, and staff training. Skilled in managing high-volume customer interactions, building strong client relationships, and maintaining accurate CRM records. Recognized for professionalism, communication skills, and effectiveness in fast-paced environments.

Customer Relations & Administrative Support - IBV Global

(2022-01 - 2025-01)

• Managed onboarding, compliance, and CRM updates.
• Prepared reports and maintained accurate records.
• Reference – Samir Singh (0796953207) or (samir.singh@ibvglobal.com)

Senior Sales Consultant & Product Trainer - Makro South Africa

(2019-01 - 2022-01)

• Achieved team targets of R4-6M+ in sales revenue per month.
• Trained staff, managed inventory, and supported promotions.
• Reference - Sash/Bongani/Paul/Ashley (0313310200) or (0735407947)

Sales Ambassador - LG Electronics

(2017-01 - 2019-01)

• Promoted and sold premium LG consumer electronics (home appliances, entertainment systems, mobile devices).
• Delivered engaging product demonstrations and personalized consultations to drive customer interest.
• Consistently exceeded sales targets through strong product knowledge and persuasive communication.
• Built and maintained lasting customer relationships with excellent after-sales support.
• Collaborated with retail partners to optimize in-store displays and ensure brand visibility.
• Trained retail staff on LG's latest innovations and product features.
• Supported promotional campaigns and merchandising to enhance customer engagement.
• Reference – Shawlen/ENAV8-Marketing (0870980800,0817770098,0780434162)

Customer Service & Sales Consultant - CCI Call Center

(2014-01 - 2016-01)

• Handled international campaigns and Australian utility accounts.
• Consistently met performance targets.
• Reference – Quinton (0621188648) or CCI Direct

Sales Consultant & Inventory Clerk - Dion Wired

(2010-01 - 2014-01)

• Managed dispatch and inventory control.
• Assisted customers with electronics purchases.
• Reference – Danvir Nanko (0627784398) or Massmart Direct (011570000)

TEFL/TESOL Certification - English Language

Matric

Certificate - Financial Services