Kimberleigh Fish

Sales professional with a focus on managing store operations, ensuring high levels of customer satisfaction, and leading teams to achieve sales targets. Experienced in inventory management, staff training, and maintaining visual merchandising standards to enhance shopping experience. Bringing strong foundation in customer service and team leadership, excelling in fostering positive workplace environments and motivating staff to achieve their best.

Proficient communication skills and problem solving abilities ensure smooth operations and satisfied customers. Eager to apply hands-on approach to drive sales and customer experience. Proven track record of improving store performance and committed to delivering excellent service.

Store Manager at Appliance and Furniture King (2021-11 – Present)

Managed day-to-day store operations including stock levels, staff rotas, and customer service standards. Led a team of 4 staff members while handling customer complaints and store budget management.

• Managed day-to-day store operations, including stock levels, staff rotas and customer service standards
• Hit sales targets
• Negotiated with suppliers to secure competitive prices
• Handling customer complaints, offering solutions that maintained satisfaction and loyalty
• Managed store budget, controlling expenses to ensure financial targets are met
• Stored stock safely and securely to maintain quality of goods
• Merchandised displays to showcase new and popular items
• Leading a team of 4 staff, providing training, performance feedback and personal development support
• Delegating tasks, communicating market trends, sales and priorities
• Formulated marketing and promotional strategies to drive business revenue

Medical Receptionist at DKS Plastic & Reconstructive Surgery (2019-01 – 2021-07)

Welcomed guests and patients, handled incoming telephone calls, and carried out administrative tasks to support staff needs. Maintained confidential documents with discretion following data protection guidelines.

• Welcomed guests and patients in a friendly positive manner
• Handles incoming telephone calls, taking messages and relaying to personnel
• Carried out basic day today administrative tasks to support staff needs
• Responded to emails promptly, delivering clear and concise information to address queries
• Used Microsoft office to track information, update records and write correspondence
• Directed clerical tasks including copying, faxing and file management
• Filed and maintained invoices, patient records and other paperwork to facilitate ease of retrieval
• Handles confidential documents with discretion, following data protection guidelines to safeguard information
• Booked conference rooms and meeting spaces, coordinating supplies and catering for company events

Retail Sale Associate at Foschini (2016-02 – 2018-01)

Assisted customers in finding products and offered detailed information to increase sales. Built and maintained positive customer relationships and managed stock levels on the shop floor.

• Assisted customers in finding products , offering detailed information to increase sales and enhance shopping experience
• Built and maintained positive customer relationships to encourage repeat business
• Handled customer complaints with professionalism working towards fair and swift resolutions
• Delivered exceptional service by understanding customer needs
• Participating in team meetings, contributing ideas for sales improvement
• Shared new products and promotions with customers to encourage sales
• Kept shelves neat and clean
• Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal
• Met sales targets through proactive promotion and excellent customer service

Matric – Northwood Highschool (2014)