Kralo Lindokuhle

Versatile and results-driven professional with experience in learner support, administration, customer service, bookkeeping, accounts, project coordination, marketing, and brand promotion. Proven ability to provide administrative and operational support, maintain accurate financial records, coordinate projects, and deliver excellent customer service in fast-paced environments. Skilled in Microsoft Office, CRM systems, data capturing, record management, and communication tools.

Demonstrates strong organisational abilities, attention to detail, problem-solving skills, and the ability to work effectively both independently and within teams.

Bookkeeper at Border Training Centre (2024-08 – 2026-04)

On-site, Full-time

• Recorded and maintained financial transactions in accounting systems.
• Processed invoices, receipts, payments, and expenses accurately and timeously.
• Reconciled bank statements and company accounts on a regular basis.
• Maintained accounts payable and accounts receivable records.
• Prepared financial reports, summaries, and statements for management review.
• Assisted with budgeting, cash flow monitoring, and payroll processing.
• Supported audits by preparing required financial documentation.
• Monitored outstanding payments and followed up on overdue accounts.
• Ensured accurate filing and documentation of all financial records.

Marketing Officer at Xceed Excellence Consulting (2024-08 – 2026-05)

Remote, Part-time

• Developed and implemented marketing campaigns and promotional activities.
• Created and distributed marketing materials including brochures, flyers, and digital content.
• Managed social media platforms and online marketing campaigns.
• Conducted market research to identify customer needs and industry trends.
• Monitored and analysed campaign performance and prepared marketing reports.
• Coordinated events, promotions, and brand activation activities.
• Maintained the organisation's brand image and ensured consistency across communications.

Branding Volunteer at IIBA South Africa Chapter (2024-06 – 2026-06)

Remote, Freelance

• Assisted in promoting the organisation's brand and services.
• Supported development and distribution of marketing and promotional materials.
• Managed social media platforms and created engaging content.
• Participated in branding campaigns, events, and community outreach activities.
• Ensured brand consistency across all marketing materials and communications.
• Assisted with designing posters, flyers, and digital content.
• Gathered feedback and monitored audience engagement metrics.

Accounts and Projects Intern at Border Training Centre (2024-01 – 2024-10)

Internship

• Captured and processed financial transactions and maintained accurate records.
• Prepared invoices, purchase orders, and payment requests.
• Reconciled accounts and assisted with bookkeeping tasks.
• Supported budget tracking and expense monitoring for projects.
• Coordinated project meetings, schedules, and documentation.
• Monitored project timelines and followed up on action items.
• Communicated with suppliers, clients, and internal departments.
• Provided general administrative support to finance and project teams.

Student Administrative Assistant at Walter Sisulu University (2022-02 – 2022-11)

On-site, Contract

• Provided administrative and clerical support to the office team.
• Managed filing systems and maintained accurate records.
• Assisted students and visitors with enquiries and information requests.
• Captured and updated data using computer systems.
• Prepared documents, reports, and correspondence.
• Scheduled appointments, coordinated meetings, and handled office correspondence.
• Maintained confidentiality and professionalism at all times.

Administrative Assistant (In-Service Training) at Walter Sisulu University (2021-03 – 2021-10)

On-site, Internship

• Provided administrative support to staff and management for smooth office operations.
• Managed filing systems and organised physical and electronic documents.
• Assisted with data capturing, report preparation, and updating company databases.
• Handled incoming calls, emails, and correspondence.
• Scheduled meetings, coordinated appointments, and maintained team calendars.
• Prepared meeting materials, took minutes, and followed up on action items.
• Supported office procurement including ordering stationery and monitoring supplies.

Learner Support Agent at Sakhikamva Senior Secondary School (2016-03 – 2017-02)

On-site, Contract

• Responded to learner enquiries via phone, email, and online platforms.
• Provided information about courses, programmes, registrations, and academic processes.
• Assisted learners with accessing online learning systems and educational resources.
• Monitored learner progress and followed up with students requiring additional support.
• Resolved complaints, concerns, and technical issues promptly and professionally.
• Maintained accurate learner records and updated CRM systems.
• Encouraged learner engagement and helped improve student retention rates.

Bachelor of Business Administration in Business Administration and Management, General – Walter Sisulu University (2021-02 – 2022-11)

Higher National Diploma in Business Administration, Management and Operations – Walter Sisulu University (2018-01 – 2021-11)

National Senior Certificate – Unathi Group