Kutlwano Mojapelo

Dedicated and customer-focused professional with experience in call centre operations and office administration. Skilled in customer service, communication, problem-solving, and administrative support. Seeking an opportunity to contribute to a dynamic organisation while delivering excellent service and supporting business objectives.

Office Administrator - Afrocentric Group

(2021-01 - 2021-12)

• Managed daily office administration and filing systems.
• Scheduled meetings and maintained office calendars.
• Captured and updated records accurately.
• Answered telephone calls and responded to email enquiries.
• Assisted with general administrative duties and office support.
• Maintained confidential documents and ensured organised record-keeping.

Call Centre Agent - Okeefe and Swartz

(2022-01 - 2023-12)

• Handled high volumes of outbound customer calls.
• Promoted company products and services to potential customers.
• Assisted customers with enquiries and resolved complaints.
• Updated customer information accurately on internal systems.
• Achieved daily and monthly call targets.
• Delivered professional and efficient customer service.

Call Centre Agent - B3 Insurance Brokers

(2024-01 - 2026-12)

• Conducted outbound calls to existing and prospective clients.
• Assisted customers with policy enquiries and product information.
• Processed policy renewals, cancellations, and customer updates.
• Resolved customer queries while ensuring compliance with company policies.
• Maintained accurate customer records and documentation.
• Consistently worked towards achieving sales and performance targets.
• Provided excellent customer service in every interaction.

National Senior Certificate - Topaz Second School (2020-12)