Kyle Losper

With 8 years customer service experience, I believe that I am customer centric, with excellent rapport building skills and this is evident in the relationships that I have built with my customers, vendors, and colleagues alike. I am a quick learner, dedicated and have a strong belief in on the job learning as well as self-development. I consider myself to be an analytical thinker and to think outside of the box which allows me to be flexible in any situation, and able to collaborate at all levels with ease.

Administrative query Consultant at Engen Petroleum (2023-11 – Present)

• Assisting all key stakeholders via multiple communication streams (Telephone and Email)
• Analyzed data sets to identify trends and opportunities using MS Office(Word, Excel, Powerpoint and Teams)
• Resolving queries from start to finish.
• Capturing detailed data
• maintain vendor profiles an accurate database.
• Liaises with business with regard to service delivery issues impacting on customer.
• Analyzing key performance metrics and understanding how to achieve them.
• Troubleshooting and providing technical support to customers and training customers on process
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Refers specific inquiries or complex queries directly to the appropriate area.

Customer Service Centre Representative at Engen (2018-05 – 2023-12)

• Placing order and Logging job cards
• SAP, CRM, Email and Telephonic Usage
• Servicing our customers in a customer centric way
• Investigating and resolving customer issues and providing an advisory service to customers with regards to delays in supply chain
• Maintaining the customer relationship database and logging job cards details as per details provided.
• Log follow ups for the retail/commercial area managers and area Engineers.
• on-boarding service to internal &external customers Into the CRM and CIC
• Achieving and exceeding key performance metrics relating to service delivery Working hours.
• Flexible agent hours and managing all incoming Emergency calls and delegate to relevant stand by vendors.
• Work unsupervised in a zero-error environment

Collection Diesel Rationing Project Consultant at Engen

Adoc Project work at Engen

• Managing multiple customers, orders, and fuel dips levels concurrently
• Analyze trends.
• Using Word or Excel to manage stock flow.
• Managing Customer Usage

Fulfillment campaign agent & Online chat services at WNS - Total Gas (2016-08 – 2017-01)

• Check commitment periods on accounts.
• Advise of plan changes and basic Customer Service enquiries
• Advise on upgrade options and consult with technicians on service delivery.
• Assist with Billing inquiries and log disputes on bill

Fitting And Turning Engineering in Engineering – College of Cape Town (2017-01 – 2017-12)

Fitting and Turning Engineering - N2 in Engineering – Northlink College (2013-01 – 2013-12)

High school grade 12 (NQF 4) in General Education – Oude Molen Technical High School (2012-01 – 2012-12)