Laetitia Swarts

I am customer focused, team player, reliable, hard worker with 18 years experience in a call centre and customer support environment. Principle strengths includes quality customer support, handling calls quickly while managing customers expectations and meeting customers performance objectives. Fluent in English and Afrikaans. Exceptional problem solving and communication skills with expertise in customer service, technical support, MS Word, MS Exce,MS PowerPoint and Time Management.

Schedule appointment with customers for technicians.

Provide technical support to customers and technicians.

Create order for customers

Activate ONT in customer premises

National senior certificate

Matric Grade 12