Call Center Agent - Loblaw PCB, Merchant - Johannesburg
(2026-03)
- Assisting customers with account servicing, transactions, and Mastercard support.
- Handling inquiries related to payments, balances, card replacements, and product information.
- Providing empathetic, accurate, and professional service across phone, email, and chat.
- Ensuring all interactions follow compliance, security, and confidentiality standards
- Escalating complex cases to specialised teams where necessary.
Social Seller - Gracygreen Boutique - Johannesburg
(2025-07 - 2026-02)
- Manage daily operations for the smooth functioning of the business
- Source products from reliable vendors, maintain product quality standards
- Establish positive relationships with clients through exceptional service delivery
- Apply digital marketing tactics to drive business growth and awareness
- Negotiate best-possible prices for maximized profit levels
- Process customers payment and set up direct debits for long-term contracts
- Deliver exceptional customer service, addressing queries and handling complaints
Laboratory Technician - Fountain Laboratory - Johannesburg
(2023-11 - 2025-06)
- Collected samples from different sources, ensuring variety and diversity in tests
- Prepared samples for testing, ensuring accuracy in all procedures
- Conducted routine checks on lab instruments to ensure proper functioning
- Handled samples in line with strict laboratory procedures using appropriate PPE
- Reduced errors during testing procedures through careful monitoring of experiments
- Improved work environment cleanliness by organizing waste disposal regularly
- Assisted with data input to facilitate faster test results
Laboratory Intern - Elaca Lab - Johannesburg
(2023-05 - 2023-10)
- Enhanced laboratory efficiency by maintaining a clean and organized workplace
- Recorded finding and submitting reports to the manager
- Calibrated laboratory tools and equipment for accurate research outcomes
- Set up and tested laboratory equipment ahead of experiments
Senior Health Care Assistant - Huis Hoeveld - Johannesburg
(2017-07 - 2017-09)
- Monitored vital signs for accurate health records
- Assisted patient in improving mobility and independence
- Provided emotional support, enhancing patient mental well-being
- Conducted risk assessments and increased safety measures
- Supported meal times, ensure adequate nutrition intake
- Assisted in all aspects of personal care retaining comfort and dignity
- Helped individuals' day-to-day activities while consistently encouraging Independence and Self belief
- Worked with compassion and empathy, prioritizing the well-being and dignity for optimal patient comfort.
Call Center Agent - Bayport - Johannesburg
(2016-06 - 2016-11)
- Used strategic promotional strategies to retain customers considering service cancellations
- Used outstanding problem-solving and communication skills to appease dissatisfied customers
- Attended regular product training enhance customer advice
