Lalitha Chotu

Versatile and detail-oriented professional with over 10 years’ experience in operations administration, compliance management, quality assurance, and executive support. Proven track record of improving operational processes, managing large-scale events, enforcing compliance policies, and leading cross-functional teams in high-pressure environments. Skilled in reporting, data validation, budget control, staff training, and stakeholder engagement.

PROJECT ADMINISTRATOR - DESIGN DEPARTMENT - QCIC GROUP - CAPE TOWN, SOUTH AFRICA

(2025-12)

• Coordinate end-to-end project administration, supporting projects from proposal and set-up through delivery, reporting and completion.
• Manage multiple projects, maintaining accurate schedules, documentation, action trackers, and project records across SharePoint, Microsoft Teams, and internal systems.
• Prepare and submit professional project proposals, reports, presentations, and client documentation in line with company standards.
• Liaise with Project Managers, Account Directors, clients and internal teams to coordinate requirements, deadlines, deliverables and project updates.
• Attend project meetings, prepare minutes, and proactively track and follow up on outstanding actions to maintain project progress.
• Assist with project financial administration, including reviewing timesheets, budgets and expenses and providing cost information to Project Managers.
• Prepare monthly project progress reports for clients and senior leadership, consolidating key project updates, milestones, risks, and actions.
• Monitor proposals and outstanding purchase orders, following up with stakeholders to support timely project commencement.
• Coordinate project logistics, including travel arrangements and other administrative requirements for global projects.
• Identify potential administrative issues proactively and resolve or escalate them to prevent delays and maintain smooth project delivery.
• Maintain confidentiality and deliver professional communication while managing multiple priorities in a fast-paced, deadline-driven environment.

CALL CENTRE OPERATIONS ADMINISTRATOR & EVENT COORDINATOR - IGNITION GROUP - CAPE TOWN, SOUTH AFRICA

(2023-07 - 2025-12)

• Prepare daily and weekly reports using advanced Excel formulas.
• Manage employee attendance via Sage and User Attendance, onboard new staff on User Management.
• Issued and controlled SIM, headsets, operational resources, tracking cost and repairs.
• Support payroll, IT, and departmental queries, ensuring smooth operations.
• Plan and execute company events, managing budgets, vendors, menus, venues, and schedules.
• Collect event feedback, analyse performance, and implement improvements.
• Maintain company calendars, update websites, and ensure all staff are informed of events.

COMPLIANCE AUDITOR & RISK AND COMPLIANCE MANAGER - IGNITION GROUP - DURBAN, SOUTH AFRICA

(2019-11 - 2023-07)

• Produced compliance reports, trackers, and Pivot Tables to monitor campaign adherence.
• Developed compliance guides and trained new Team Leaders on documentation standards.
• Conducted weekly audits to ensure adherence to policies and procedures.
• Issued disciplinary action for non-compliance and provided daily management support.
• Represented company at CCMA dismissal disputes with HR.
• Managed multiple campaigns including AT&T Sales, Earthlink, Homelink’d, and T-Mobile.

QUALITY ASSURANCE AGENT - IGNITION GROUP - DURBAN, SOUTH AFRICA

(2018-03 - 2019-10)

• Audited calls using various systems (Carri, CTP Player, Connex).
• Completed daily tracking and coaching documentation.
• Verified customer orders and documents using Silver Surfer, SMART, CST, and Sidekick.
• Supported campaigns including MSO, Sprint, Telkom, MTN, O2, and Sprint CGS.

DEBT COLLECTOR & QUALITY ASSURANCE - MBD DEBIT SOLUTIONS - DURBAN, SOUTH AFRICA

(2017-02 - 2018-03)

• Conducted debt recovery via outbound calls and assisted inbound customer queries.
• Completed trackers and call audits, prepared coaching documents, and delivered training sessions.

PERSONAL ASSISTANT TO FINANCIAL ADVISOR - OLD MUTUAL - DURBAN, SOUTH AFRICA

(2014-02 - 2016-06)

• Scheduled appointments, liaised with clients, and processed claims.
• Created client quotes, handled debit/credit queries, and followed up on medical requirements.
• Managed HR-related tasks, prepared reports, and coordinated with financial providers (Sanlam, Momentum, Liberty, Discovery, etc).
• Maintained organized filing systems and managed correspondence via email, fax, and post.

Highest grade passed - Grade 12; Admission to Diploma - English, Afrikaans, Accounting, Business Studies, Tourism, Life Orientation - Anchorite FET College