Langeni Mhlongo

Results-driven Key Account Manager and business development professional with a BSocSc in Economics and Organisational Psychology (Rhodes University). Proven ability to manage multi-client portfolios, exceed revenue targets by 110–125%, and forge long-term strategic partnerships across B2B environments. Adept at pricing negotiations, contract management, tender participation, and delivering consultative solutions aligned with client and business objectives.

Skilled in building strong customer relationships across diverse industries in Southern Africa, with a track record of managing full sales cycles from prospecting through to service level agreement execution.

Account Manager - Envestpro Financial Services - Durban, KwaZulu-Natal

(2025-02 - 2026-02)

• Managed and grew a portfolio of 40+ key accounts across investments, insurance and retirement planning, maintaining retention above 90% through proactive relationship management.
• Exceeded monthly revenue targets by 110–125%, generating over R3 million in new business through strategic prospecting (30–50 weekly calls) and disciplined pipeline management.
• Negotiated client pricing, contract terms and service agreements, ensuring optimal outcomes aligned with both client needs and business profitability objectives.
• Conducted regular business performance reviews with key accounts and delivered tailored presentations on new product offerings to clients and internal sales teams.
• Prepared and tracked monthly revenue progress reports and contributed to annual sales budget planning processes.
• Identified and implemented client-specific solutions, reducing churn and strengthening long-term partnerships across a diverse client base.

Customer Success Consultant - Concentrix (B2B/B2C Client Services) - Durban, KwaZulu-Natal

(2023-02 - 2025-01)

• Served as primary liaison between business clients and internal operations teams, managing 50+ daily client interactions while sustaining satisfaction scores above 92%.
• Achieved consistent upselling and cross-selling targets through consultative engagement, identifying customer needs and matching solutions effectively.
• Monitored account activity and flagged overdue follow-ups to ensure timely resolution and payment settlement where applicable.
• Introduced process improvements that reduced average handling time by 20%, enhancing team productivity and service quality.
• Mentored junior team members, supporting performance standards and onboarding in a high-volume environment.

Administrator - Aeroklas Duys Engineering - Durban, KwaZulu-Natal

(2022-01 - 2023-01)

Coordinated project administration, client communication and technical reporting in a manufacturing and engineering environment — developing an affinity for industrial product processes and technical documentation.

• Supported management of supplier pricing, cost estimates, and overhead calculations for project proposals.
• Improved project turnaround time by 10–15% and reduced administrative errors by 25% through streamlined workflows.
• Participated in client-facing follow-ups and assisted with contract documentation and compliance tracking.

Customer Sales & Service Advisor - Brilliant People Services - Durban, KwaZulu-Natal (UK Market)

(2026-05 - 2026-07)

• Advised business and residential customers on complex product solutions (broadband and energy), consistently meeting sales targets in a demanding, high-volume environment.
• Rapidly onboarded to new product lines and delivered accurate, consultative recommendations to diverse customer profiles.

Bachelor of Social Sciences - Economics & Organisational Psychology - Rhodes University (2016 - 2023)