Mmoelo Gladys Matabane

Experienced Sales and Customer Service Administrator with over five years of experience in customer relations and problem solving. Demonstrates strong abilities in handling queries, data capture, and client support, and is valued for excellent organizational skills and the ability to work well within a team. Recognized for remaining calm under pressure, maintaining accurate record keeping, and making customers feel heard and valued.

Skilled in using CRM systems, coordinating administrative processes, and improving day-to-day operations to provide efficient and seamless service. A hardworking, goal driven, and customer focused professional committed to ongoing growth and development.

Tele Sales Agent - Diplomat South Africa - Meadowdale, Gauteng

(2026-02 - 2026-06)

• Calling existing customers for orders and order confirmations.
• Creating quotes and proforma invoices.
• Capturing orders using Salesforce, SAP and updating customer records.
• Follow up on COD Accounts payments and deliveries on schedule dates.
• Handling customer queries daily and objections.
• Opening of COD accounts
• Problem solving, Follow up on order issue through to resolution
• Manage customer claims.
• Meeting quarterly sales targets.
• Team player well with peers, controllers and partners
• Resilience under volume and pressure

Customer Service Administrator - GUD holdings - Germiston, Gauteng

(2020-12 - 2024-09)

• Customer order capture, processing, and order confirmation.
• Prepare and provide customer quotations as required.
• Manage customer communication and overall order coordination.
• Monitor overdue orders and escalate where necessary.
• Handle reverse logistics, including inventory and credit note processing.
• Compile customer performance reports and share insights across teams.
• Participate in continuous improvement initiatives and gap-closing measures.

Sales Administrator/Tele Sales Agent - Diplomat South Africa - Meadowdale, Gauteng

(2014-09 - 2020-11)

• Prepare proforma invoices for COD customers and capture transactions on SAP; ensure payments are received prior to invoicing.
• Liaise with dispatch to coordinate orders for delivery and collections.
• Maintain knowledge of QV by brand, material, and customer; utilize VLOOKUP for data analysis and reporting.
• Plan and manage daily queries, schedules, and meeting appointments.
• Take minutes and arrange booking and setup of meeting rooms.
• Coordinate courier services for document distribution across regions.
• Report KBD claims and manage booking-out of POSM from the POP warehouse.
• Compile and distribute daily national sales reports via Ivy Distributor.
• Generate monthly reports across all brands for Point of Sale (including P&G and Mondelez).
• Maintain and update the Permanent Point of Sale tracker weekly in collaboration with Shared Services.
• Organize and group brand-related photos for reporting and record-keeping.
• Provide general administrative support and backup assistance to the Area Sales Managers.

Admin Clerk - Bridgestone/Firestone - Germiston, Gauteng

(2013-05 - 2014-02)

• Ensure optimal stock holding and efficient distribution across regions.
• Perform daily Firestone stock allocation per region.
• Ensure timely and accurate submission of all documentation.
• Liaise with customers and the planning department to maintain order accuracy.
• Coordinate with logistics to ensure timely tyre deliveries using SAP.
• Monitor "on-the-way" (OTW) stock and current stock on hand.
• Plan and schedule loads based on incoming and available stock.
• Prepare delivery schedules and coordinate loads with transporters.
• Optimize load planning to reduce transportation costs.
• Compile monthly stocktake reports and resolve discrepancies.
• Maintain efficient office administration and support delivery scheduling.

Call Centre Agent - 1 Time Airline - Kempton Park, Gauteng

(2008-10 - 2012-04)

• Flight bookings and Car Reservations (Avis).
• Processing flight bookings and ticketing.
• Manage flight changes.
• Customer support.
• Complaints handling.
• Handling queries and Bank authorizations.
• Faxing and checking availability /Special needs using BAS System.

Certificate - Supply Chain Management - IQ Academy (2019-08 - 2020-11) Johannesburg, Gauteng

National Certificate - Wholesale and Retail Operations - Rutisa (2015-09 - 2016-08) Johannesburg, Gauteng

Certificate - Frontline Excellence - Telos Business School (2012-08 - 2012-08) Johannesburg, Gauteng

Certificate - Pastel Accounting V10 and Bookkeeping - Quest College of Technology (2010-01 - 2010-05) Johannesburg, Gauteng

Certificate - Information Technology - PC Training & Business College (2000-02 - 2002-11) Johannesburg, Gauteng

Senior Certificate - Matric - Phefeni Secondary school (1994-01 - 1999-12) Soweto, Gauteng