Laura Offenberg

Experienced administarive professional skills in office management and workflow support. Qualifed trainer in the classroom, one on one and on line training. Qualified accessor and moderator. Diploma in accounting.

First Aid Facilitator level one and two - First Aid Facilitator

(2024-06)

Theory and practical training

• On line, one on one and group training
• Over 120 people trained

Own Aftercare and moderation - Skylar Services

(2022-06 - 2024-05)

Impaq Centre; After Care and Homework

• Remedial reading course with Read for Afrika
• Waltons projects casual contract

Owner - Edu sky PTY (LTD)

(2019-12)

Assisting children with extra lessons on a computer system

Regional Admin Trainer & Auditor - Bidvest Waltons

(2007-10 - 2019-12)

• Training Administrators and Branch Managers on Admin duties.
• Responsible for audits in branches.
• Responsible for 38 Branch Administrators.
• In-house training is presented to all BA and BM.
• Preparing branches for Bidvest audits.
• Investigation of stock losses and theft
• POS roll out on AX 3
• Training users in the new IT system AX 12

Guest Services Manager (Main Position); Duty Manager when required - Gold Reef City Theme Park

(2006-12 - 2007-10)

• Manage front line area of The Park.
• Oversee the cashiers.
• Administrative procedures.
• Maintain excellent customer services.
• Disciplinary & Banking procedures.
• Introducing new procedures, where necessary.
• Running certain daily reports.
• Report figures on day end.
• Work in the capacity of Duty Manager when required.
• Manage the Park.
• All Park managers’ reports to me.
• Responsible for the running of the park, Rides. Customer service and customer safety.
• To attend to any incident in the park immediately.
• Ensure that the rules of the park are followed by the Customer.
• Attend to any situation that may arise.
• Attend to customer complaints immediately.
• Ensure all rides are working on time for opening.

Branch Manager - Bidvest Waltons

(1991 - 2006)

• Daily reports.
• Staff management.
• Sales.
• Buying and receiving of stock.
• Daily cash up and Banking.
• Disciplinary procedures.
• Processing of invoices & Credit notes.
• General Admin.
• Stock taking (manual and computer).
• Admin audits at other branches.
• Correct stock level.
• Establishing good customer relationships.

Relief Manager; Stationary Representative - Bidvest Waltons

(1988 - 1991)

• Working with 25 Staff Members of all cultures

Vaal High School - Vanderbijlpark (1982 - 1987)

Diploma completed - Basic Bookkeeping - Damline