Lebo Mohloai

Customer-centric and target-driven Retail Sales Professional with 3+ years of experience across FMCG, beauty, and fashion retail environments. Proven track record in executing cash management procedures with high precision, managing point-of-sale (POS) transactions, and driving store profitability. Skilled in stock control, implementing merchandising standards to prevent shrinkage, and maximizing basket value through proactive cross-selling and loyalty program sign-ups.

Recognized for maintaining high standards of floor housekeeping, resolving customer queries efficiently, and operating as a dependable brand ambassador under pressure.

Merchandiser - Anitas Cosmetics

(2025-01)

• Executed floor merchandising plans in strict alignment with store presentation standards and compliance regulations.
• Monitored stock levels, updated inventory logs via Excel, and flagged fast-moving items to ensure optimal shelf availability.
• Enhanced product visibility through tactical layout adjustments, directly contributing to departmental sales boosts.
• Maintained general housekeeping and visual appeal on the shop floor to deliver a premium customer shopping experience.

Sales Associate - Sterns Jewellery

(2020-01)

• Processed customer POS transactions efficiently, minimizing wait times while maintaining absolute cash drawer accuracy.
• Consistently exceeded monthly financial and unit sales targets by applying persuasive selling and product-matching techniques.
• Utilised CRM tools to nurture customer profiles, manage follow-ups, and elevate overall brand loyalty.
• Engaged walk-in shoppers warmly, addressed product-based questions, and suggested complementary accessories to boost basket size.

Shop Assistant / Cashier (Beauty Advisor) - Foschini Beauty

(2014-01 - 2016-12)

• Managed dual responsibilities of front-end cash register processing and consultative sales on the floor.
• Drove operational efficiency by scanning products quickly, verifying price points, and balancing tender at shift close.
• Promoted retail loyalty accounts and reward cards to shoppers, meeting daily sign-up and participation metrics.
• Conducted personalized consultations to advise customers on optimal products while hitting individualized sales targets.

Sales Assistant - Stuttafords

(2012-01 - 2014-12)

• Welcomed customers to the shop floor, offered dedicated shopping support, and resolved inquiries with high professionalism.
• Performed continuous stock replenishment, handled cash transactions, and assisted with internal stock counts to prevent shrinkage.
• Utilised deep product knowledge to cross-sell promotional deals, increasing transaction values across departments.
• Adhered to company visual standards by organizing product displays, ticketing items correctly, and executing housekeeping routines.

Grade 12 - Rondebult Secondary School

Makeup Artistry Certification - Makeup Artistry - Laurate Le Beauty