Lee Ferns

Highly organized and detail-oriented Administrative Professional with nearly 30 years of experience in customer service, team leadership, and administrative roles in both in-office and remote environments. Proven ability to manage multiple priorities, maintain meticulous records, and communicate clearly across teams and clients. Excels in remote collaboration, using platforms such as Microsoft Office, Salesforce, Trello, and Asana to support daily operations, coordinate teams, and ensure seamless communication and task execution.

Recognized for being dependable, adaptable, and proactive in solving problems and streamlining administrative processes.

Team Lead at 5CA (2023-03 – Present)

• Managed daily scheduling and workflow of 5–6 remote team members, ensuring performance targets and adherence to internal metrics.
• Maintained detailed records of agent performance and submitted daily reports to senior leadership.
• Provided cross-functional support to other Team Leads during their absence, showcasing flexibility and strong organizational ability.

Training Lead at 5CA (2022-04 – 2023-03)

• Delivered structured training sessions and created onboarding documentation for new hires, maintaining high accuracy standards.
• Reviewed written communications for quality and tone, ensuring alignment with client expectations and company standards.
• Coordinated remote setup and application access for new employees using Citrix and internal tools.

Sales Administrator at Sun Salt Services (2019-07 – 2019-09)

• Performed daily administrative functions including invoicing, banking, and managing stock orders and backorders.
• Communicated with clients via phone and in-person to address queries, place orders, and resolve discrepancies.

Secretary to Merchandise Director at MetCorp Trading (2002-07 – 2004-12)

• Managed complex calendars, travel arrangements, and tender documentation with precision and discretion.
• Created internal communications including weekly newsletters and tender pricing summaries using Microsoft Office Suite.

Executive Advanced Diploma – Birnam Business College (1995-12)