Lemohang Thomas

Customer-focused customer service and administrative professional with experience in customer support, administration, healthcare services and international call centre operations. Strong background in inbound customer service, complaint resolution, CRM systems, data capturing, record keeping, communication and delivering exceptional customer experiences while meeting KPIs.

Customer Service International at Concentrix BPO (2024-06 – 2025-05)

• Handled inbound calls for international customers
• Resolved account and billing enquiries
• Documented interactions accurately in CRM
• Met quality and productivity KPIs
• Escalated complex cases
• Provided excellent customer service via phone and email

Administrative Assistant at Comfort Bedding

• Managed office administration
• Customer enquiries
• Filing
• Document preparation
• Scheduling
• Data capture and record management
• Supporting daily business operations

Health Promotion Officer at Protea Glen Clinic

• Registered patients
• Maintained confidential records
• Scheduled appointments
• Educated clients
• Handled enquiries
• Worked with healthcare teams

HIV & AIDS Counsellor at Mofolo Home Based Care

• Provided counselling
• Client support
• Confidential documentation
• Follow-up coordination
• Community awareness services

Occupational Certificate in Health Promotion – Mpilo Royal College (2022)

Grade 12 in Matric – Madiba Comprehensive School (2020)