Dunisani Sambo

Currently working as a Service consultant at Capitec, with the skills and experience i have gained it makes me fit for the next professional growth

Service Consultant - Capitec Bank Ltd

(2016-03)

• Assisted customers with personal loan inquiries and guided them through the application process
• Providing exceptional client service by understanding their needs and offering tailored solutions
• Conducting credit assessments and granting credit within authorized limits
• Managing client complaints and resolving issues to ensure customer satisfaction
• Handling customer transactions and account management, including deposits, withdrawals, and transfers.
• Educating clients about financial products and services to increase product penetration
• Collaborating with colleagues to improve branch performance and meet sales targets

Financial Advisor - Old Mutual Group Scheme

(2014-08 - 2015-06)

• Provide customer service for internet, telephone banking, credit cards, general enquiry clients and eChannel's.
• Conducting market research to identify new business opportunities
• Building and maintaining relationships with existing clients to grow the portfolio
• Providing financial advice and recommending suitable financial products based on client needs
• Organising and conducting presentations to promote financial products
• Achieving sales targets and contributing to business growth

Personal Loan Consultant - Nedbank Limited

(2012-05 - 2014-04)

• Analysing potential loan markets and identifying prospective clients
• Positioning and promoting personal loan products to clients based on their profiles
• Assisting clients with loan applications and ensuring completeness of required documentation
• Submitting loan applications to credit analysts for approval
• Following up with clients throughout the loan approval process and providing updates

Agile Banking Professional level 5 - Cornerstone (2025)

Core Banking and Financial services (FAIS) Level 4 - Cornerstone (2024)

Higher Certificate in Archives and Records Management (NQF 5) - Archives and Records Management - University of South Africa (2023)

National Senior Certificate (Matric) - Humula High School (2007)